Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Scarborough
total experiences
replied on google
Most reported issues
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Experiences
The food was burnt and service was poor.
Business reply on Google
We're very sorry to hear about this, Jenny. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. The issues you described — from the lack of attentive service to your apps arriving before your drinks and your entrees coming out burnt — are not the experience we want for you, especially at the price you paid. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Waitress failed to acknowledge or serve the table for twenty minutes.
Business reply on Google
We're very sorry to hear about this, Karen. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Server refused to bring fries before the main meal
Business reply on Google
We're sorry to hear about your visit, Tim. We want every guest to enjoy their experience, and we understand how frustrating it can be when the fries are overcooked and a simple request — like getting them out before the meal — isn't accommodated. We apologize that Katrina wasn't able to make that happen for you. Please reach out to us at Guest-support@redrobin.com or call 877-733-6543 so we can look into this further and make it right.
Poor service, incorrect food orders, and long wait times for assistance.
Business reply on Google
We're sorry to hear about your experience, Dr. We're concerned to learn about dried out fries and the service issues you encountered during your visit — that's not the standard we hold ourselves to. We'd love the chance to make it right. Please reach out at Guest-support@redrobin.com or call us at 877-733-6543.
Long wait time and poor staff attitude resulted in lost service.
Business reply on Google
We're very disappointed to hear about your experience, Shawn. This is not the standard we hold ourselves to, and we sincerely apologize. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further and work to make this right.
Long wait times and poor quality of food served.
Business reply on Google
We're very disappointed to hear about your experience, Ben. This is not at all what we aim to provide. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
Incompetent service regarding drink order fulfillment led to cancelled meal.
Business reply on Google
We're disappointed to hear about the wait time on your visit, Dawn. That's not the standard we hold ourselves to. Please email Guest-support@redrobin.com or call 877-733-6543 so we can work to make things right.
excessive wait times and poor communication regarding kitchen delays
The restaurant has consistently slow service and poor staff performance.
Business reply on Google
Hi, we work to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
The chicken served was dry, salty, and poorly presented.
Business reply on Google
Hi Rebecca, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
The food served was cold and the staff provided inadequate compensation.
Business reply on Google
Hi Alan, we appreciate your feedback and are sorry to hear that you are unsatisfied with the food. Customer satisfaction is a top priority to us, would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can assist you further?
Excessive wait times and poor communication from restaurant staff.
Business reply on Google
Erin, we truly regret your experience and appreciate your feedback. It’s clear we missed the mark on service and cleanliness. Your concerns are important to us, and we’ll address them with the team to ensure improvements. Thank you for sharing your thoughts; we hope to do better in the future. Please reach out to us at 877-733-6543 or Guest-support@redrobin.com so we can follow up directly.
Waitress neglected the table and failed to provide necessary dining items.
Business reply on Google
Hi Arianna, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
restaurant failed to provide a meal and refused to remake it
Business reply on Google
Thank you for sharing your feedback, and we truly apologize for the frustration this caused. We understand how disappointing it must have been to discover that part of your order was missing, especially after traveling home. It's unfortunate that the situation wasn't addressed more promptly, and we appreciate you bringing it to our attention. We understand your time and money are valuable, and we’d love the chance to make things right. If you'd like to discuss this further or provide more details, please feel free to reach out to us at Guest-support@redrobin.com or 877-733-6543.
Long wait times, poor food quality, and unsanitary restroom conditions.
Business reply on Google
Thank you for your long-time support and for sharing your experience with us, Brandon. We’re truly sorry to hear about the issues you encountered during your visit. The long wait, food quality concerns, and restroom cleanliness are not the standard we strive for, and we sincerely apologize for falling short. We’ll be addressing these concerns with the management team at this location to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the chance to make things right on your next visit. If you’d like to discuss this further, please reach out to us at Guest-support@redrobin.com or 877-733-6543.
Slow service and poor quality food and drink preparation.
Business reply on Google
We’re truly sorry to hear about your experience, and we understand your frustration, Lilly. This is not the standard we aim for, and we appreciate your feedback. We’d like to make this right and learn more about what happened during your visit. Please reach out to us at Guest-support@redrobin.com or 877-733-6543. Thank you for sharing your concerns, and we hope to have the opportunity to improve your experience in the future.
Customers experienced food poisoning and received undercooked food.
Business reply on Google
Thank you for sharing your experience, Maya. We’re sorry to hear that your visit didn’t meet your expectations. We aim to provide a high standard of food and service, and it’s concerning to hear about the issues you faced with your orders and the condition of the food. We want to assure you that we take food safety and quality seriously. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We’re committed to ensuring that every guest has a positive dining experience and will use your comments to make any necessary improvements. We kindly ask that you please contact us at guest-support@redrobin.com or 877-733-6543 so we can further investigate this. Thank you for bringing this to our attention.
poor service, contaminated drinks, and malfunctioning payment kiosk
Business reply on Google
We are truly sorry to learn about your recent experience. Your feedback is valuable to us as we strive to uphold the highest standards at Red Robin. We would be grateful for the opportunity to understand more about your visit in order to make improvements. Please feel free to contact us at Guest-support@redrobin.com or give us a call at 877-733-6543.
Long wait times and insufficient food portion sizes provided.
Business reply on Google
Hi Afshin, thank you for taking the time to leave us this review. We're sorry to hear that you experienced a long wait and completely understand your frustration. We truly value your feedback and will be sure to pass this on to our team. We hope to see you again soon. -Thank you, LA