Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unprofessional during the meal.
Customer experienced discriminatory and rude treatment from restaurant staff.
Cold, undercooked food and poor customer service regarding a large order.
Business reply on Google
We work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
staff failed to acknowledge or serve customers at their table
Business reply on Google
We're very sorry to hear about this, Richard. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Poor food quality, rude server behavior, and excessively loud music volume.
Business reply on Google
Hi, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Customer experienced food poisoning and received poor quality food items.
Business reply on Google
We don’t like hearing that, Mike. We’re very concerned about your review and would love to discuss this in more detail with you. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can address this further.
staff refused to let customers sit in an open booth
Business reply on Google
We're very sorry to hear about this, Christina. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Poor service and misleading birthday burger promotion policy
Business reply on Google
We appreciate you taking the time to leave your honest feedback, Bonnie. Your insight is important for our team as we work towards providing every customer with an excellent experience.
The menu prices are considered too high for the food quality.
Business reply on Google
We completely understand your concerns about our prices and take your feedback to heart. We would appreciate it if you could reach out to us at Guest-support@redrobin.com or 877-733-6543 so we can further discuss your experience. Thank you for your review.
A long hair was found in the food served.
Business reply on Google
Thank you for bringing this to our attention, Quinton. At Red Robin, we take our guests' experiences seriously. Please contact us at 877-733-6543 or email us at Guest-support@redrobin.com so we can address your concerns.
Long wait times and unprofessional staff behavior observed.
Business reply on Google
Thank you for taking the time to provide feedback about your experience, Laura. We'd love to connect with you and improve things all around. Please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com.
Staff refused to seat customers at a table near closing time.
Business reply on Google
Thank you for taking the time to review your experience, Wendy. We apologize if we didn't quite meet your expectations. Guest satisfaction is one of our top priorities, so please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com.
Long wait times for food and poor table service provided.
Business reply on Google
Thank you for your feedback, Amanda. At Red Robin, we take our guests' experiences seriously. Please contact us at 877-733-6543 or email us at Guest-support@redrobin.com so we can address your concerns.
Poor food quality and inattentive service from the restaurant staff
Business reply on Google
We appreciate you taking the time to reach out to us, Tracy. We're disappointed to hear this and would love to connect with you. Please email GuestRelations@RedRobin.com or call us at 877-733-6543 so that we can speak to you about your experience.
poor service and improperly prepared food items
Business reply on Google
That is not what we like to hear, Jessica! We are sorry about this and would love to connect with you. Please email GuestRelations@RedRobin.com with specific details or call us at 877-733-6543 so we can speak to you about your experience. We look forward to hearing from you.
Customers experienced food poisoning, poor food quality, and rude service.
Business reply on Google
We don’t like hearing that, Alex. We’re very concerned about your review and would love to discuss this in more detail with you. Please email GuestRelations@RedRobin.com or call us at 877-733-6543 so that we can address this further.
Waitress ignored customers and provided an insufficient portion of fries.
Business reply on Google
Thank you for taking the time to provide feedback about your experience, Brett. We're very sorry we did not meet your expectations. If you would like to address your visit further, please contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com.
Staff failed to take drink or food orders for fifteen minutes.
Business reply on Google
Wesley, we're sorry to hear you feel negatively about your Red Robin experience. At your earliest convenience, please reach out to us at GuestRelations@RedRobin.com or 877-733-6543. We hope to hear from you soon! -Thank you, LA
understaffed restaurant with incorrect orders and poor food quality
Business reply on Google
Hi, Adam. We’re disappointed you didn’t have a great experience! Please send us a message at https://redrobin.secure.force.com/rr_home?cu=1&c=Social&l=en_US&fs=Search&pn=1 or call 1 (877) 733-6543 so we can follow up. Thank you!
Poor service, unavailable drinks, missing refills, and incorrect billing.