Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Spokane
total experiences
replied on google
Most reported issues
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Experiences
Server refused to provide requested food item in a rude manner.
Business reply on Google
We're very sorry to hear about this, Austin. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email us at Guest-support@redrobin.com so that we can speak to you further about your experience.
Shrinkflation and unexpected charges for menu items and drinks
Business reply on Google
We're sorry to hear this, Conor. It's disappointing to learn that the portion size and value didn't meet your expectations on the new menu, especially for a family that has visited us for years. We'd love the chance to discuss this further - please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543.
customers were ignored by staff and received no service
Business reply on Google
We're sorry to hear about your experience, Leon. We're concerned about being overlooked by staff and the wait to be seated - that is not the standard we hold ourselves to, and we want to make this right. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can address your concerns directly.
Slipped on wet floor and experienced long wait for food service.
Business reply on Google
We're sorry to hear about your experience, Davis. We understand how frustrating the lengthy wait time and the wet floor safety concern must have been, and that is not the standard we hold ourselves to. We'd love the opportunity to make this right. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can address this further. We hope to hear from you soon.
Inability to split checks and failure to redeem rewards.
Business reply on Google
We're sorry to hear about your experience, Charles. That is not the experience we aim to provide, and we take your feedback seriously. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can make this right.
Staff member displayed unprofessional behavior and mishandled a food order.
Business reply on Google
We're sorry to hear about your experience, Hannah. That is not the experience we aim to provide, and we take your feedback seriously. Please reach out to us at Guest-support@redrobin.com or call us at 877-733-6543 so we can make this right.
The food quality was poor and the items were poorly prepared.
The carryout order was poorly prepared and had small portion sizes.
Slow service, poor food quality, and cross-contamination caused illness.
Long wait, poor food quality, and refusal to honor coupons.
Business reply on Google
Hi Steph, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
receptionist failed to seat the party after a long wait
Business reply on Google
We sincerely apologize for the experience you had during your visit. Your feedback is important to us, and we’ll address this with our team to ensure better service in the future. We appreciate you sharing your thoughts and hope you'll consider giving us another chance. Please reach out to us at 877-733-6543 or Guest-support@redrobin.com so we can follow up directly.
Server was slow to take orders and deliver drinks.
Business reply on Google
Hi Chelsea, we work hard to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Manager incorrectly claimed customer payment card was non-functional
Business reply on Google
We're really sorry to hear about your experience, Kristina. Your feedback is important to us, and we appreciate you bringing this to our attention. We strive for excellent service and will address this with our team to ensure it doesn’t happen again. If you'd like to further discuss your feedback, please contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com.
Poor service, missing utensils, and food quality issues including a hair.
Business reply on Google
Hi Deanna, we work to provide the greatest experience to our guests with high-quality food and service. We're sorry you didn't leave satisfied and are taking note of your feedback. If you'd like to share any further information regarding your experience, please email Guest-support@redrobin.com or call us at 877-733-6543.
Server provided slow and inattentive service compared to other tables.
Business reply on Google
We work hard to provide the greatest experience to our guests. We're sorry to hear about the service you received and are taking note of your feedback. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
A bug was found in the salad served to the customer.
Staff were rude and the restaurant failed to apply a coupon.
Business reply on Google
Thank you for leaving your feedback. We appreciate hearing from our guests, as it lets us know how we can improve. If there's anything else you'd like to speak further about, please contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com. We hope to add more stars next time. -Thank you, LA
Customer served raw chicken sandwich and missing dipping sauce.
Inattentive service and improperly cooked food with allegations of discriminatory…
Slow service and cold food served at the restaurant.