Red Robin Gourmet Burgers and Brews
🍽️ Restaurants · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Unexpected entertainment fee charged for trivia box usage
Business reply on Google
We're sorry to hear about your experience, Jason. We hold all of our team members to the highest standards and apologize if this was not your experience. Please contact us at 877-733-6543 or Guest-support@redrobin.com so we can address this further.
Staff harassed customer and manager was rude during complaint process.
Business reply on Google
We're very sorry to hear about this, Jay. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Staff harassed customer and manager refused to address the inappropriate behavior
Business reply on Google
We're very sorry to hear about this, john. We want all of our guests to enjoy their experience, and we're disappointed after reading your review. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
undercooked food and missing items with poor customer service response
Business reply on Google
We're very disappointed to hear about your experience, Jon. Your experience is not at all what we aim to provide, and we'll be addressing your feedback with our team. Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you further. We hope to have another chance to impress you.
Long wait times and unfriendly service from the staff.
Business reply on Google
We're very sorry to hear about your experience, kaitlyn. We're concerned to hear about the service concerns you encountered. That is not the experience we aim to provide, and we sincerely apologize. We'd love the opportunity to make this right. Please contact us at Guest-support@redrobin.com or call us at 877-733-6543 so we can speak with you further.
Unsanitary facility conditions and poor customer service from staff.
The restaurant was unclean and staff failed to provide service.
Unclean restaurant environment and poor staff attentiveness to new customers.
Slow service, missing items, and uncleaned tables throughout the restaurant.
Business reply on Google
We’re truly sorry to hear about your experience, Linda. This is not the level of service we strive for, especially during special occasions. Your feedback is invaluable, and we will address these issues with our team to ensure a better experience in the future. Thank you for sharing.
Poor service, incorrect food quality, and intrusive staff behavior.
Business reply on Google
Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your disappointing experience. It’s clear that the service and food quality you received were far below our standards. We sincerely apologize for the inattentive service, soggy buns, incorrect drinks, and the issues with your burger and fries. We understand how frustrating it must have been, especially with the additional concern about privacy while tipping. We’re committed to providing excellent service and quality food, and we regret that this wasn’t reflected during your visit. Your feedback is valuable as we work to improve and if you have additional thoughts or wish to discuss your experience further, please reach out to us at Guest-support@redrobin.com or 877-733-6543. We hope you’ll give us another chance to serve you better in the future.
The prices are too high for the portion sizes provided.
Business reply on Google
Thank you for your feedback, Danny. We're glad to hear that you had a positive experience with our server and that everything was on time and correct. We appreciate your input regarding the pricing and portion sizes; your comments are valuable to us. If you would like to discuss your visit further or provide additional feedback, please don't hesitate to contact us at Guest-support@redrobin.com or 877-733-6543. We strive to provide value for our guests and will review this with our team. We hope to see you again soon!
The restaurant floors were extremely sticky and unsanitary.
Business reply on Google
Rivergurl. We're glad to hear that you enjoyed the salad and that our waitress provided attentive service. However, we're truly sorry to hear about the issue with the sticky floors. Cleanliness and comfort are important to us, and we apologize for any discomfort this may have caused during your visit. Your feedback regarding the floors has been noted, and we'll be sure to address this matter with our team to ensure improvements are made. We understand your decision not to return, but if you ever reconsider, we'd love the opportunity to provide you with a more enjoyable experience. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to us at Guest-support@redrobin.com or call us at 877-733-6543. We appreciate your honesty and hope to have the chance to regain your trust.
Rude service and incorrect food orders ruined a birthday celebration.
Business reply on Google
We're really sorry to hear about your recent experience at our Wilmington location, especially on such a special occasion. It's important to us that our guests feel welcomed and valued, and it sounds like we missed the mark this time. We'd appreciate the opportunity to make things right. Please contact us directly at 877-733-6543 or send us an email at Guest-support@redrobin.com so we can ensure this doesn't happen again.
Multiple food quality issues and incorrect order items received.
Business reply on Google
Hi Tiera, we appreciate your feedback and are sorry to hear that you are unsatisfied with the food. Customer satisfaction is a top priority to us, would you be able to contact us at 877-733-6543 or send us an email at Guest-support@redrobin.com at your earliest convenience so we can assist you further?
Long wait times and multiple errors with the food order.
Business reply on Google
Thank you for taking the time to review your experience, Kevin. We apologize if we didn't quite meet your expectations. Guest satisfaction is one of our top priorities, so please contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com.
Incorrect orders, long wait times, and billing errors occurred.
Business reply on Google
We're very sorry to hear about this. We want all of our guests to enjoy their experience and service in our restaurant, and we're disappointed after reading your review. Please email GuestRelations@RedRobin.com or call us at 877-733-6543 so that we can speak to you further about your experience.
Inattentive server failed to provide requested items and drinks repeatedly.
Business reply on Google
Thank you for taking the time to review your experience, Yolanda. We apologize if we didn't quite meet your expectations. Guest satisfaction is one of our top priorities, so please contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com.
Poor service, dirty dishes, and burnt food at Red Robin.
Business reply on Google
Thank you for your feedback. At Red Robin, we take our guests' experiences seriously. Please contact us at 877-733-6543 or email us at GuestRelations@RedRobin.com so we can address your concerns.
Kitchen delays and incorrect salad dressing served.
Business reply on Google
Thanks for taking the time to leave us a rating, Jessica. We appreciate hearing the things you loved about your visit, as well as areas where you think we can keep improving. We hope to impress you more next time!
Restaurant failed to honor confirmed reservation for a large party
Business reply on Google
We appreciate you taking the time to leave your honest feedback, Tammy. Customer service is a top priority to us, would you be able to contact us at 877-733-6543 or send us an email at GuestRelations@RedRobin.com at your earliest convenience so we can assist you further?