Red Roof PLUS+ Columbus - Ohio State University OSU
🏨 Hotels & Travel · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Insufficient towels provided and excessive noise from other guests.
Business reply on Google
Dear Cindi Ciarcia, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. We appreciate you bringing the issue to our attention. Providing a clean, comfortable, and quiet environment is of the utmost importance to us, and we regret that your experience did not fully meet your expectations. We hope you will consider giving Red Roof another opportunity to serve you in the future. Sincerely, Allan Red Roof Management RediResponse Specialist
The hotel room was filthy with stained linens and hair.
Business reply on Google
Dear Wael Mohamed, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. We regret to hear that the overall level of cleanliness fell short of your expectations during your visit. We sincerely apologize for the inconvenience this may have caused you. At Red Roof, it is our intention to have your confidence in our ability to prevent similar problems in the future. Thank you for sharing your concerns and we do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Devine Red Roof Management RediResponse Specialist
Room was dirty and the door deadbolt failed to lock
Poor room assignment, inadequate supplies, and hazardous items found on premises.
Business reply on Google
Dear Denise, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. The situation you described regarding the towels, toilet paper, bedding and the level of service provided during your visit is truly regrettable. We sincerely apologize for the inconvenience this may have caused you. We will further notify the property about this matter. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Devine Red Roof Management RediResponse Specialist
found hair on pillow and loud construction noise during morning hours
Hotel cancelled pre-booked room leaving guests stranded without accommodation
Business reply on Google
Dear Jennifer Bickers, Thank you for taking the time to share your experience at Red Roof PLUS+ Columbus-Ohio State University OSU. We are sorry you had a less than satisfactory experience due to the situation you had with your reservation as well as the service you received from our staff. This is not the experience we want our guests to have. I have forwarded your feedback to managements attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We are sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely, Viktor Red Roof Management RediResponse Specialist
Room smelled of smoke and final bill exceeded the estimated amount.
Business reply on Google
Dear Jeff Storan, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. We're sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unexpected charge that was higher than the quoted rate, and being assigned a room that smelled of smoke despite your non-smoking room request. We will be sure to share your comments with the hotel team so they can address the concerns you raised. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Riawen Red Roof Management RediResponse Specialist
The hotel failed to return the full security deposit amount.
Business reply on Google
Dear Nabeel, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. We understand your concern about the discrepancy in the refunded amount. However, the policy states that a fee of $3 plus tax per night will be added at the hotel for use of the in-room safe. We apologize that this impacted your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Reyshe Red Roof Management RediResponse Specialist
Staff denied online pricing and ignored room location requests.
Business reply on Google
Dear Nick Jones, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. It is regrettable to hear that the state of the property, the condition of the room and the value fell short of your expectations during your visit. We apologize for the inconvenience this may have caused you. We are saddened to read your comments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Devine Red Roof Management RediResponse Specialist
The room was dirty, the shower flooded, and service was unhelpful.
Business reply on Google
Dear Brenna Bober, Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Columbus-Ohio State University OSU. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations and that your stay was inconvenienced by the situation you detailed. Our sincerest apologies. We aim to provide you with an exceptional experience at Red Roof. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Hannah Red Roof Management RediResponse Specialist
Hotel policy prevents room viewing and staff was rude.
Business reply on Google
Dear Jen, Thank you for sharing your experience at Red Roof PLUS+ Columbus-Ohio State University OSU. We are sorry you had a less than satisfactory experience due to the interaction you had with our staff. This is certainly not the impression we want to give our guests. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Viktor Red Roof Management RediResponse Specialist
The hotel room was unsanitary and had malfunctioning equipment.
Business reply on Google
Dear Mike Hiles, I am genuinely sorry to hear about the deeply unsatisfactory experience you had at the Red Roof PLUS+ Columbus-Ohio State University OSU. It is disheartening to learn that your stay was marred by so many issues, from the unconventional lobby arrangement to the insect presence, uncomfortable bed, malfunctioning TV, and inadequate air conditioning. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. We intend to learn from this experience and hope you'll give Red Roof another opportunity to welcome you to one of our almost 700 locations in the future. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Non-smoking rooms smelled of smoke and beds were dirty.
Hotel overbooked rooms and failed to provide a refund for cancellation
Business reply on Google
Dear Joseph Kolacz, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Columbus-Ohio State University OSU. I'm very sorry to read about the issues you faced with your booking. We always aim to provide a smooth and comfortable experience, and I am disappointed to hear that we didn't meet those expectations this time. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Poor room maintenance, broken amenities, and unhelpful front desk staff.
Business reply on Google
Dear Kristine, I am so sorry to hear about the multiple issues you experienced during your recent stay at the Red Roof PLUS+ Columbus-Ohio State University OSU. From the rude service at check-in to the problems with your rooms, including broken amenities and cleanliness issues, indicated your experience was far from satisfactory. Please accept my sincerest apologies for these inconveniences. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Customer denied check-in and refused a refund for the stay.
Staff harassed guest and hotel failed to provide full refund
room was filthy with dirty sheets and broken bathroom fixtures