Red Roof Inn Hope
🏨 Hotels & Travel · Hope
total experiences
replied on google
Most reported issues
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Experiences
Staff knocked on door and hotel lacked hot water.
Business reply on Google
Dear Thomas Baley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hope. We sincerely apologize that your morning was disrupted by an unexpected knock at the door and that you experienced a lack of hot water during your stay. We hope to have the opportunity to provide you with a better experience at Red Roof should you stay with us again in the future. Sincerely, Jarick Red Roof Management RediResponse Specialist
The room was dirty, smelled of smoke, and contained stained furniture.
Business reply on Google
Dear Megan, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. We appreciate your comment, as it helps us identify areas for improvement. While we are pleased to hear that the staff was friendly and the bed was comfortable, we are saddened to learn that your overall experience did not meet your expectations. We strive to provide a clean, comfortable, and well-maintained environment for all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will consider giving Red Roof another opportunity to serve you in the future the next time your travel plans require lodging. Very truly yours, Allan Red Roof Management RediResponse Specialist
The hotel room was dark, dingy, and depressing.
Business reply on Google
Dear Darlene Withrow, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hope. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations. We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Hannah Red Roof Management RediResponse Specialist
room contains insects and bathroom is unsanitary
Business reply on Google
Dear Rachel, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. We appreciate your positive comment about the room's appearance upon arrival. However, we are concerned about the issues you encountered during your stay, particularly regarding cleanliness and presence of pests that you mentioned. We sincerely apologize that these aspects of your visit fell short of our standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Princess Red Roof Management RediResponse Specialist
Limited television channels and lack of in-room coffee amenities.
Business reply on Google
Dear Russell Back, Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. We're pleased to hear that you found your room clean and comfortable, and that you enjoyed the shower. We appreciate your comments regarding the limited TV channels and the absence of a coffee maker in your room. We'll certainly share this feedback with our team to consider for future improvements. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Reyshe Red Roof Management RediResponse Specialist
The hotel room had a cockroach infestation and an unclean shower.
Business reply on Google
Dear Marissa Boozer, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hope. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported and that you are unsatisfied with the cleanliness. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
Hotel room had roaches, broken lighting, and stained towels.
Business reply on Google
Dear Myllyssa Jester, I appreciate you sharing your feedback following your stay at the Red Roof Inn Hope. I was saddened to read that your stay fell short of your expectations due to the bathroom light, the towels and the roaches that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Leah Red Roof Management RediResponse Specialist
The hotel increased room rates upon learning of group arrival.
The hotel provided a smoking room instead of a non-smoking room.
Business reply on Google
Dear Troy, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Hope. We regret to learn that your stay was inconvenienced by the situation you detailed and the smell you mentioned. Our sincerest apologies. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
The hotel room was infested with roaches.
Business reply on Google
Dear Adrian Disla, I appreciate you sharing your feedback following your stay at the Red Roof Inn Hope. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will allow us the opportunity to provide you with an improved experience during your next visit to the area. Sincerely, Erika Red Roof Management RediResponse Specialist
The bathroom was infested with ants.
Business reply on Google
Dear Russell Fogg (Teach), Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. We're glad you felt it was good value for the price. I am sorry to learn that ants were found in the bathroom; we strive to maintain a pest-free environment. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It's great that our team responded quickly with ant spray. We're happy you'd consider staying with us again. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns with us. We look forward to hosting you again in the future. Very truly yours, Princess Red Roof Management RediResponse Specialist
The hotel room had an overwhelming and dangerous smoke odor.
Business reply on Google
Dear B B (Buvy), Thank you for taking the time to tell us about your experience at the Red Roof Inn Hope. I'm very sorry to read about your experience with the smoking room and the possible extra charge. It is disheartening to know that we didn't meet your expectations. We aim to provide comfortable and fair services, and it seems we fell short this time. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Princess Red Roof Management RediResponse Specialist
Room windows were propped open and air conditioning was nonfunctional.
Business reply on Google
Dear Lawrence, Thank you for your feedback following your recent visit to the Red Roof Inn Hope. We are very sorry to hear about the issues you encountered with the windows and potential lack of air conditioning in your room. This is certainly not the experience we want our guests to have, and we regret the inconvenience it caused. We appreciate you bringing this to our attention, so we can prevent future happenings here at Red Roof. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Kerry-lee Red Roof Management RediResponse Specialist
Staff was rude and room was not cleaned properly
Business reply on Google
Dear Shawn, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hope. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to your interactions with our front desk staff, the cleanliness of the room, and the other highlighted issues. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Your comments have been shared with management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist