Red Roof Inn Houston - Willowbrook
🏨 Hotels & Travel · Houston
total experiences
replied on google
Most reported issues
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Experiences
confusing payment policy and unsafe parking lot conditions
Business reply on Google
Dear William, We sincerely apologize for the confusion and frustration you experienced with your reservation and check-in process. Your concerns about the payment requirements, parking, and surrounding area are taken very seriously, and we will share your feedback with our management team to improve clarity and safety for our guests. We regret the inconvenience this caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a smoother and more comfortable experience in the future.
staff failed to clean the room during an extended stay
Business reply on Google
Dear Chris, We sincerely apologize for the experience you had during your stay. This is certainly not the level of service we strive to provide, and we understand your frustration. Your concerns regarding room cleanliness and customer service will be shared with the team so we can address these issues promptly. We appreciate your feedback and hope you'll consider giving us another chance in the future to deliver a more positive experience. Best Regards, Sophia Stewart Guest Relations Manager Red Roof Inn-Willowbrook
The hotel room had bed bugs and unsanitary floor conditions.
Business reply on Google
Dear Mollee, On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related and cleanliness issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience. Your feedback will be used to implement changes. Best Regards, Sophia Stewart Guest Relation Manager Red Roof inn Houston Willowbrook
Staff were unprofessional and website photos do not match reality.
Business reply on Google
Dear Guest, We regret to hear that your experience with us did not meet expectations. Our goal is always to provide excellent service, and we take your feedback seriously. We will investigate the issues you've raised and work on improving. Thank you for sharing your thoughts, and we hope for another chance to exceed your expectations.
excessive noise from room above and inability to change rooms
Business reply on Google
Dear Guest, Thank you for your stay. We apologize for the inconvenience you faced. I assure you that we will take appropriate measures to make our hotel room sound insulated, or we moved you to another room on your next visit. We hope to serve you better next time.
Presence of cockroaches and theft of personal property by staff.
Business reply on Google
Dear Guest, We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please let us know more about your experience. So, we can investigate this issue. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Unsafe environment and refusal of refund for poor room conditions.
Business reply on Google
Dear Guest, We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
The hotel environment felt unsafe due to the presence of others.
Business reply on Google
Dear Guest, Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
The hotel rooms are infested with bed bugs and roaches.
Business reply on Google
Hi Kalaya, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Front desk clerk denied check-in and exhibited discriminatory behavior toward guests.
customer alleges discriminatory denial of service by hotel management
Hotel clerk refused to reactivate room key for registered guest
room was not cleaned and staff behavior was inappropriate
Staff attempted unauthorized entry into the guest room.
Unsanitary room conditions and unprofessional staff behavior forced an early checkout.
Poor room maintenance and unreliable shuttle service caused travel issues.
The hotel location and other guests caused discomfort and noise.
Hotel provided incorrect room type and refused to resolve the issue
Personal property was stolen from the hotel room by staff.
Front desk staff was rude and provided inconsistent pricing information.
Business reply on Google
We apologize for any inconvenience however, this does not sound like the level of customer service that our hotel is accustomed to nor the service that we consistently provide at the highest levels.