Red Roof PLUS+ Wilmington - Newark
🏨 Hotels & Travel · Newark
total experiences
replied on google
Most reported issues
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Experiences
Hotel denied stay despite prior approval and falsely marked as no-show
Business reply on Google
Dear Scott, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Wilmington - Newark. We are saddened to hear that your stay did not meet your expectations. We understand your frustration with the miscommunication regarding the number of pets allowed. Our team is committed to providing a seamless and transparent experience for all guests, and we regret that this was not the case during your visit. We will be sure to share your concerns with the hotel management team so they can address this issue and ensure better alignment between our policies and the guest experience. Guest feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. The staff and I would like to thank you for posting your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Hana Red Roof Management RediResponse Specialist
The hotel room carpets and air conditioner had a musty odor.
Business reply on Google
Dear ibeatcovid !, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Wilmington - Newark. We're very sorry you were unhappy with your stay. We appreciate you acknowledging the friendly service provided by our staff. However, we are disappointed to learn that the condition of your room did not meet your expectations. You indicated that you might have smelled musty odor from the air conditioning unit are certainly not the standards we strive for. Please know that we will share your concerns with the hotel management so they can investigate and address these issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Diana Red Roof Management RediResponse Specialist
The hotel room is infested with cockroaches.
Business reply on Google
Dear Annette Braxton, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Lori Red Roof Management RediResponse Specialist
presence of roaches and moldy air quality in the room
Business reply on Google
Dear Gwen dolyn, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience the issues caused you. Unfortunately, I was unable to locate a reservation under your name. If you would like further assistance with this stay, please call our Guest Relations Department at 1-800-554-4555. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. Very truly yours, Lori Red Roof Management Guest Experience Support Specialist
Housekeepers repeatedly knocked on the door early in the morning.
Business reply on Google
Dear Sun Koo Kwon, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. We regret that this was your impression about the disturbance you experienced with our housekeeping staff. Please know that we are addressing this issue with our team to ensure it does not happen again. We aim to provide a comfortable and restful environment for all our guests, regardless of our hotel's rating. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Aireen Red Roof Management RediResponse Specialist
Room amenities were inadequate and the bathtub was in poor condition.
Business reply on Google
Dear Katrina Mikulak, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. We're pleased to hear that our front desk staff was extremely helpful and kind during your check-in process, especially when addressing the payment issue with your travel platform reservation. However, we sincerely apologize that your room did not meet your expectations, particularly regarding the TV channels, snacks, and the condition of the bathtub. We appreciate you bringing these issues to our attention at check-out, and we assure you that we will share your feedback with our hotel team to address these concerns. Our teams across the country are dedicated to ensuring your next stay reflects the standards of comfort, care, and hospitality that Red Roof is known for. We truly appreciate your feedback and the opportunity to regain your trust in the future. Very truly yours, Erika Red Roof Management RediResponse Specialist
The hotel room is infested with cockroaches.
Room had dirty linens, a leaking toilet, and a roach.
Business reply on Google
Dear Sharnette Johnson, Thank you for your comments. Our records indicate that you’ve filed a Guest Relations case with our dedicated team. We're glad to see you reached the appropriate department and will allow you to work directly with them toward a resolution. Should you have any further concerns, please let us know. Thank you again! Sincerely, Hannah Red Roof Management RediResponse Specialist
presence of roaches and insects in the shower area
room had poor hygiene, broken fixtures, and insect infestation
Business reply on Google
Dear Randy Hudgins Perez Jr, Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Wilmington - Newark. I am deeply sorry to hear about the issues you experienced during your stay. The smell of smoke and trash, the faulty showerhead, non-functional outlets, and the presence of pests are all unacceptable. This clearly does not meet our standards for cleanliness and maintenance. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Princess Red Roof Management RediResponse Specialist
Room contained roaches and the promised refund was never processed.
Business reply on Google
Dear Mia, Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Wilmington - Newark. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
The hotel rooms were dirty, smelled of smoke, and had broken appliances.
Business reply on Google
Dear Patrick, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell you encountered in the room and the condition of the room. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Reyshe Red Roof Management RediResponse Specialist
Hotel gave away prepaid room without notice or assistance
Business reply on Google
Dear Stéphane Aubin, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wilmington - Newark. We are very concerned to read about the reservation issues you encountered. The situation you described, arriving to find your prepaid room unavailable with no prior notice is not the standard of service we aim to provide. I will share this feedback with staff right away to have that looked into and addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Princess Red Roof Management RediResponse Specialist
The hotel rooms are infested with insects and are not clean.
The front desk staff member was rude and lacked people skills.
hotel withheld incidental deposit due to false theft accusations
Presence of roaches, excessive noise, and unexpected deposit charge.