Red Roof Inn Raleigh Northeast - Downtown
🏨 Hotels & Travel · Raleigh
total experiences
replied on google
Most reported issues
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Experiences
hotel room infested with roaches and rodents in the hallways
Business reply on Google
Dear Kenny Cannon, I appreciate you sharing your feedback following your stay at the Red Roof Inn Raleigh Northeast - Downtown. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We will bring this to the attention of the staff so they can investigate and take appropriate measures to resolve the problem. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will consider giving our brand another opportunity to serve you in the future. Sincerely, Diana Red Roof Management RediResponse Specialist
Hotel staff refused to provide room access without spouse present
Business reply on Google
Dear Shon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Northeast - Downtown. We are sorry to hear about the inconvenience you experienced with your key during your stay. While hotel policies are in place to ensure the safety and security of all our guests, we understand that the situation may have been frustrating. We will be sure to share your feedback with the hotel management team so they can review the policy signage and consider ways to improve the guest experience. Guest feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. The staff and I would like to thank you for posting your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Hana Red Roof Management RediResponse Specialist
Double charged for room with poor hygiene and broken amenities.
Business reply on Google
Dear Christina Rivera, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Raleigh Northeast - Downtown. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported and that your stay was inconvenienced by the interaction you detailed. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
Security concerns regarding room access and loitering individuals on property.
Business reply on Google
Dear Alivia, Thank you for taking the time to share your experience at Red Roof Inn Raleigh. We are disappointed to learn about the issues you encountered during your stay, especially the concerns regarding safety and the issues with your room's door and bathroom. It is disheartening to hear that you felt gaslighted and that your concerns were not adequately addressed. Please be assured that I will be addressing these issues with our staff to ensure that these lapses are corrected and do not happen again. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Viktor Red Roof Management RediResponse Specialist
The hotel room was unsanitary and the environment felt unsafe.
Business reply on Google
Dear Chloe, We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Jonaina Red Roof Management RediResponse Specialist
The hotel failed to provide the prepaid room type.
The hotel room was infested with live and dead cockroaches.
Business reply on Google
Dear Kasey, I appreciate you sharing your feedback following your stay at the Red Roof Inn Raleigh. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Jonathan Red Roof Management RediResponse Specialist
inaccurate room description and failure to provide clean linens or blankets
Business reply on Google
Dear Chuck Nance, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am very sorry to hear about your disappointing experience. I understand your frustration with the room, extra blanket issue, as well as with the linen service. That certainly does not meet our standards. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Ann Red Roof Management RediResponse Specialist
Room odor caused health issues and hotel refused a refund.
Business reply on Google
Dear Travis Autrey, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am saddened to read that your stay fell short due to the odor you reported and the area of the property not being to your liking. As it pertains to the refund issue at the property, please note that our team does not have the authority to manage billing disputes directly. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits. Sincerely, Veronique Red Roof Management RediResponse Specialist
Unsafe environment, dirty room, and broken electrical and kitchen facilities.
Business reply on Google
Dear Leon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Northeast - Downtown. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. It's disheartening to know that the condition of the room and the overall atmosphere did not meet your expectations for our standards for cleanliness and safety. We take such feedback very seriously, and I assure you that we will address these issues immediately with our team. The safety and well-being of our guests is our top priority, and we regret that we failed to provide you with a comfortable stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience at any of our Red Roof brand locations in the future. Sincerely, Joe Red Roof Management RediResponse Specialist
unsafe hotel environment with poor cleanliness and refusal of refund
Business reply on Google
Dear Cem, We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Chirell Red Roof Management RediResponse Specialist
The hotel room was dirty and staff failed to resolve issues.
Business reply on Google
Dear Rey, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh. I am deeply sorry to hear about the unacceptable condition of your room and the unsatisfactory service you received. The issues you described, including the condition of the sheets, damaged flooring and walls, and the lack of resolution despite reporting the problems, are far below our standards. Please accept my sincere apologies for this experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Matthew Red Roof Management RediResponse Specialist
The staff were rude and unaccommodating to guests.
The nonsmoking room was dirty and smelled of cigarette smoke.
Business reply on Google
Dear Cindy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. We sincerely apologize for the discomfort you faced due to the room's condition and the oversight regarding the non-smoking room reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Misleading room photos and refusal of refund for unsatisfactory accommodations.
Business reply on Google
Dear Readie, We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Sharma Red Roof Management RediResponse Specialist
Room infestation and unauthorized staff entry led to a refund dispute.
Business reply on Google
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Raleigh. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, LaTunde Red Roof Management RediResponse Specialist
Presence of bedbugs, noise, broken television, and inconsistent room pricing.
Business reply on Google
Dear Priscilla, We are sorry to hear your recent experience at the Red Roof Inn Raleigh did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Kamaria Red Roof Management RediResponse Specialist
Staff refused cash payment and exhibited rude behavior.
Business reply on Google
Dear Jose Perez, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unprofessional customer service you encountered. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits. Sincerely, Veronique Red Roof Management RediResponse Specialist