Red Roof Inn Richmond, VA

Business reply on Google

Dear Tina Koby, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, VA. We are saddened to hear that your experience did not meet your expectations. We understand your frustration with the unexpected $100 fee and the cleanliness issues you encountered in your room. As an independent hotel, policies can vary, and we regret that the deposit requirement was not clearly communicated prior to your arrival. We’re disappointed to hear about the situation you described with what appears to be the presence of pests and behavior of the staff. We take your feedback seriously as this is not the standard we aim for. Your comments have been reviewed by our staff and assure you that we take these matters seriously and are taking steps to address the issues you've raised to ensure your experience is not repeated. Your comments are important to us at Red Roof, and we value them as they help us improve our guest experience. We hope you will return to our hotel or consider staying at any of our Red Roof properties in the future, so we can provide you with a better experience next time. Sincerely, Aila Red Roof Management RediResponse Specialist

Business reply on Google

Dear Mariah Penn, We appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA. The situation you described regarding the possible encounter you had with our staff and the insects you mentioned is truly regrettable. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our ability to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Devine Red Roof Management RediResponse Specialist

Business reply on Google

Dear Oswaldo Escobar, Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond, VA. The encounter with our staff you described is truly disheartening, and I sincerely apologize for your experience. Please know that we will address this matter with the hotel management team to ensure all guests receive the courteous and professional service they deserve. Our teams across the country are dedicated to ensuring your next stay reflects the comfort, care, and hospitality that Red Roof is known for. We hope you will consider giving our brand another opportunity to serve you in the future. Very truly yours, Erika Red Roof Management RediResponse Specialist

Business reply on Google

Dear Chrissy, We are sorry to hear your recent experience at the Red Roof Inn Richmond, VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Vandzant Red Roof Management RediResponse Specialist

Business reply on Google

Dear Bouhou Jiuo, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond VA. We appreciate your honest assessment and regret that your experience fell short of expectations. We're sorry to hear about the cleanliness and maintenance issues you encountered, as these do not reflect our standards. Your comments about the bathroom, floors, and overall room condition will be shared with our housekeeping and maintenance teams. Regarding the deposit, we sincerely apologize for the oversight during your check-out process. Please accept our sincerest apologies for any distress or inconvenience this may have caused you. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you again for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Jonaina Red Roof Management RediResponse Specialist

Business reply on Google

Dear Kelly Reuwer, I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond, VA. We sincerely apologize regarding the exterior cleanliness, the issue with the gap in your room door, the toilet malfunction, and the presence of dog feces. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Riawen Red Roof Management RediResponse Specialist