Red Roof PLUS+ & Suites - Savannah I-95
🏨 Hotels & Travel · Savannah
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and presence of roaches in dirty rooms.
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and will be reviewing your concerns about the reservation process and room cleanliness with our team. We appreciate hearing from our guests, as it helps us improve. Your experience is important to us, and we hope you will consider giving us another chance in the future.
Hotel staff entered room for mandatory cleaning despite guest privacy request.
Business reply on Google
We apologize for any inconvenience caused during your recent stay with us. Guest privacy is important, and housekeeping services are standard procedure. We encourage guests to utilize the "Do Not Disturb" sign if they require additional privacy. Your feedback is valuable to us, and we will address your concerns with the team for improvement. Thank you for acknowledging the friendly service from our front desk staff.
The hotel room was unsanitary and the hallway had strong odors.
Business reply on Google
This is not the experience we aim to provide, and we sincerely apologize for the condition of your room and the disturbances you encountered! Cleanliness and comfort should never fall short, and your feedback about the bathroom, bedding, noise, and hallway odor is taken very seriously and will be addressed with our team immediately. We appreciate you bringing these issues to our attention and hope you might consider giving us another opportunity to provide a much better stay in the future.
Staff threatened eviction and room conditions were poor and unsanitary.
Business reply on Google
We apologize for the inconvenience you experienced during your recent stay. Our property policies aim to ensure a comfortable environment for all guests. We appreciate your feedback regarding the room conditions and maintenance, which will be shared with our team. If you have any further concerns, please do not hesitate to reach out to our management team directly.
Poor facility maintenance and unprofessional staff behavior at the hotel.
Business reply on Google
We regret to hear about your experience and appreciate your feedback. Your comments have been forwarded to the relevant departments for further review and improvement opportunities. We strive to provide a comfortable environment for all our guests and will address these concerns accordingly.
Unexpected extra fees and poor room conditions including noise and mildew.
Business reply on Google
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Our pricing and room allocation are subject to availability and management discretion. Your feedback is valuable for us to improve our services. We aim to provide a comfortable stay for all our guests and regret that we fell short on this occasion. Your comments will be shared with our team for further evaluation.
room contained bodily fluids and stains posing health and safety risks
Business reply on Google
We're sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. We take all feedback seriously and are committed to maintaining a high standard of cleanliness and safety for our guests. Please reach out to our management team directly to further discuss your stay. Thank you for your feedback, we will address these issues promptly.
Hotel environment was unsafe due to smoke and noise disturbances.
Business reply on Google
We apologize for your negative experience, Diana. We value feedback and will address the cleanliness and odor concerns raised to improve our service standards. If you ever consider staying with us again, please reach out to our management team who will be happy to assist you further. Thank you for sharing your experience with us.
Unsanitary room conditions, safety concerns, and unprofessional staff behavior.
Business reply on Google
We appreciate your feedback regarding your recent stay at Red Roof Inn PLUS+ & Suites Savannah – I-95, although we are disheartened to hear about your experience. We strive to provide a safe and pleasant environment for all guests and are sorry to learn that we fell short during your stay. Your concerns will be shared with the management team for review and improvement. We apologize for any inconvenience and encourage you to reach out to our management team directly to address your refund request.
Staff repeatedly entered the room without permission and disturbed sleep.
Business reply on Google
We're disappointed to hear about your experience. We encourage guests to communicate their preferred cleaning schedule to avoid any disruptions during their stay. Your feedback is essential for improving our services, and we hope you'll give us another chance in the future to provide a better experience.
Poor staff service, lack of cleanliness, and inadequate breakfast provided.
Unfriendly staff, dirty room, and broken furniture.
Business reply on Google
Dear L L, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ & Suites Savannah - I-95. I am sorry that your experience did not meet your expectations. We are deeply sorry for the discomfort you experienced during your stay with us. We understand that you were expecting a warm and welcoming environment, and we regret that our front desk staff did not meet your expectations. We have taken your feedback seriously and are committed to improving our guest service. We are also addressing the cleanliness issues you mentioned and are taking steps to ensure that our rooms are thoroughly cleaned and inspected before each guest's arrival. We value your business and want to make things right. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Very truly yours, i1206 Red Roof Management RediResponse Specialist
Room had chemical smell and hot water was unavailable for duration.
Business reply on Google
We apologize for the inconveniences you experienced during your stay. Guest feedback is valuable to us and helps us improve our services. Please feel free to contact our management team to address your concerns in further detail. Your input will assist us in enhancing the guest experience for future visitors.
The hotel room was unsanitary, poorly maintained, and lacked basic amenities.
Business reply on Google
We are sorry to hear about your experience at our hotel; your feedback is valuable to us. Please rest assured that we will share your comments with the relevant departments for their review and improvement. We strive to provide every guest with a comfortable stay and regret any inconvenience caused during your visit. We hope you will consider staying with us again in the future for a better experience.
Hotel room was dirty, damaged, and had undisclosed service fees.
Business reply on Google
We value your feedback and regret to hear about the issues you experienced during your stay. We take all guest concerns seriously and I encourage you to contact our management directly to address any further assistance needed. Our team strives to improve our services continuously and we appreciate your review as it helps us in our efforts.
Hotel rooms were unsanitary with broken amenities and poor maintenance.
Business reply on Google
Thanks for choosing to stay with us, Katherine! Glad you were happy with the location, though I am sorry to see you were not impressed with the other aspects of your stay because of the issues you detailed. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
Unsanitary pool, moldy rooms, and fraudulent damage fees charged at checkout.
Business reply on Google
Dear Sharon, We are sorry to hear your recent experience at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95 did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Sashauna Red Roof Management RediResponse Specialist
The hotel attempted to charge a fraudulent pet cleaning fee.
Business reply on Google
Thank you for posting a review! We are sorry to see that your experience was not up to standards because of the issues you mentioned. We would like the opportunity to talk and investigate your feedback further.
room floor was contaminated with urine and staff refused room change
Business reply on Google
Dear Rony, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards,
hotel room and facilities were unsanitary and breakfast was poor quality
Business reply on Google
Thanks for choosing to stay with us, Jaclyn! I am sorry to see you were not impressed with the cleanliness and breakfast because of the issues you mentioned. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.