Red Roof Inn Vermillion - U of South Dakota
🏨 Hotels & Travel · Vermillion
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room conditions and hazardous pool area caused physical injury.
Business reply on Google
Dear James Smith Thank you for sharing your review regarding your stay at the Red Roof Inn Vermillion - U of South Dakota. We apologize for the multiple issues you encountered during your stay. We’re disappointed to hear about the situation you described with cleanliness and maintenance issues, and pool conditions. On the other hand, we're glad that you appreciated the friendliness of our staff Your satisfaction is Red Roof’s top priority and it upsets me to know we let you down. Your feedback helps us a lot as we work hard to provide a great, value-driven stay for all our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area and provide the exceptional experience you deserve. Sincerely, Dexter Red Roof Management RediResponse Specialist
Excessive noise, unresponsive staff, and broken hotel amenities.
Business reply on Google
Dear Melanie, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Vermillion - U of South Dakota. We are saddened to hear that your stay was inconvenienced by the noise you mentioned and the state of the snack machine you detailed. Please accept our sincerest apologies. We aim to provide you with an exceptional experience at Red Roof. We do hope that you will return to any of our other brand locations in the future. Sincerely, Hannah Red Roof Management RediResponse Specialist
No staff available at the front desk for check-in
Business reply on Google
Dear Jamie Toennies, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Vermillion - U of South Dakota. We're sorry to hear about the experience you had when attempting to check in. This is certainly not the standard of service we aim to provide. Please accept my sincerest apologies for this lapse. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Jonaina Red Roof Management RediResponse Specialist
room was dirty with plumbing issues and rude staff
The room had noise issues, mold, and insect presence.
Staff requested extra payment without providing a receipt
Business reply on Google
Dear Tammy, Thank you for leaving your feedback after your experience at RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. In response to the unfavorable check in experience, we truly apologize. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee RediResponse Specialist
Poor room maintenance, inattentive staff, and low-quality breakfast buffet.
Business reply on Google
Lieber Günther, Vielen Dank, dass Sie sich die Zeit genommen haben, an unserer Gästebefragung teilzunehmen. Ich freue mich über Ihre Kommentare zu Ihrem letzten Aufenthalt im RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. Sie gaben an, dass die Duschen Ihrer Meinung nach billig installiert waren, es keinen Mobilfunkempfang gab und dass Sie mit dem Buffet unzufrieden waren. Dies ist wirklich bedauerlich und keine Erfahrung, die unsere Gäste normalerweise machen. Das Feedback unserer Gäste ist uns immer willkommen, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern. Nochmals vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Wir freuen uns darauf, Sie auf Ihren zukünftigen Reisen hier bei Red Roof zu sehen. Aufrichtig, Toni-Ann Rotes Dachmanagement RediResponse-Spezialist
Staff member was rude and repeatedly hung up on the customer
Business reply on Google
Dear Sean, Thank you for taking the time to tell us about your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. I am sorry that your experience did not meet your expectations. The situation you described regarding the encounter you had with members of the staff being unprofessional is truly regrettable. We are very sorry for your experience. I appreciate you bringing your experience to our attention. We understand how important it is to have respectful and helpful customer service, and we are taking steps to ensure that all of our customers are treated with courtesy and respect. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day. Very truly yours, Dannielle Red Roof Management Rediresponse Specialist
Unsanitary room conditions, accessibility issues, and poor customer service.
Staff were unhelpful regarding theft of personal items from the room.
The hotel room was infested with bedbugs.
Business reply on Google
Matt Deichert, We were not at all surprised by this review as you threatened us that you will write a negative review about your stay with us. You were frustrated that you guys had body rashes and you just wanted to blame it on our property about bed bugs and stay for a free night asking us for a refund. You guys intentionally harassed our front desk staff multiple times for your refund. It was your wife who specifically started swearing at our staff which was downright nasty and totally unprofessional. Upon finally charging back your credit card transaction, you ended up emailing us that you were sorry about your review and that you got angry about your rashes. This shows what levels of honesty and Integrity you guys have. The room that you stayed in was rented to other guests the previous night, which is the 24th of June, 2022 and they never said anything about the bugs. In fact, they were pretty happy about their stay. After you guys had checked out, we inspected the room 6 times throughout the day and we were unable to find any evidence of infestation. Additionally, we called out our Professional Pest control guys to inspect the room and they declared that the room was absolute
Unclean room, broken amenities, poor service, and unprofessional staff behavior.
Business reply on Google
We are sorry your experience was so poor. We work with all of our customers to insure that they have a great stay.
The business failed to answer the phone regarding closure status.
Business reply on Google
Covid-19 threw us all for a loop. We apologize for the issues you encountered during your travels. We are now back to full operation we would love the opportunity to host you as a guest in the future.
The room was dirty, staff were absent, and breakfast was unavailable.
The hotel room lacked hot water and provided poor breakfast options.