Red Roof Inn Washington, DC
🏨 Hotels & Travel · Washington
total experiences
replied on google
Most reported issues
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Experiences
Lack of pet-friendly facilities and concerns regarding personal safety
The room was unsanitary with mold, smoke odors, and damaged furniture.
Business reply on Google
Dear Tatyana Noble, Thank you for taking the time to tell us about your experience at the Red Roof Inn Washington, DC. We are saddened to hear about the concerns you described about the cleanliness and condition of the room. We will be sure to address these issues with the hotel management team. We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Aireen Red Roof Management RediResponse Specialist
Rooms were dirty and staff provided poor customer service.
Business reply on Google
Dear Terry Childs, Thank you for taking the time to tell us about your experience at the Red Roof Inn Washington, DC. We're sorry to hear about the issues you experienced during your check-in, including the room unavailability due to understaffing, the cleanliness of the rooms, and the poor customer service you encountered. We strive to provide a positive experience for all our guests, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the lack of public restrooms and the front desk's demeanor is also concerning, and I assure you that we will address these points with our team to improve our service. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Riawen Red Roof Management RediResponse Specialist
room lacked heat, hot water, and clean bedding
Business reply on Google
Dear Nicholas Ivancic, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Washington, DC. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations and that your stay was inconvenienced by the absence of the heater and blankets you detailed. Our sincerest apologies. I will share this feedback with the staff right away to have it looked into and addressed. We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Hannah Red Roof Management RediResponse Specialist
Room was dirty, smelled of smoke, and heating system malfunctioned.
The hotel rooms have a severe bed bug infestation.
Business reply on Google
Dear Ciara, I appreciate you sharing your feedback following your stay at the Red Roof Inn Washington DC. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Erika Red Roof Management RediResponse Specialist
Front desk staff member is rude and difficult with guests.
Business reply on Google
Dear Jessica, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Washington DC. We're pleased you appreciated our hotel's location and rooms, however, we do apologize for the encounter with our staff you observed. Please accept our apologies for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Erika Red Roof Management RediResponse Specialist
Hotel room lacked heating and amenities in an unsafe neighborhood.
room contained ticks, leaking refrigerator, and dirty towels
Hotel rooms were dirty, damaged, and lacked functional amenities.
unsafe environment with drug activity and unsanitary room conditions
Room had flies, lacked amenities, and felt unsafe due to location.
Presence of roaches, poor service, and excessive noise disturbances.
unclean room with roaches, broken fridge, and denied refund request
missing smoke detector and poor room maintenance
Room was dirty with mold and strong smoke odor.
The hotel premises are dirty, unmaintained, and in poor repair.
room is dirty with bedbugs and structural damage