Regal UA Kaufman Astoria
🎬 Entertainment · Long Island City
total experiences
replied on google
Most reported issues
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Experiences
Theater doors locked before last show started, preventing entry.
Lack of clear signage about parking lot status during construction
Movie sound was painfully loud, forcing early departure.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Movie started late after the advertised showtime
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Movie started late and concession staff unaccommodating
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Staff did not address disruptive audience behavior during movie screening.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Unclean auditorium and lack of parking at the theater.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Parking garage was closed, leading to potential street parking tickets.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Parking lot was not opened for customers
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Refused free refills on large purchases due to early counter closure
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Theater room was uncomfortably hot due to lack of circulation
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Charged for tap water, disguised as soda in system
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Parking lot closed without notice, causing inconvenience and potential fines
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Projector color fringing on premium screen
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Staff allowed children into an R-rated film screening.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Inattentive concession stand staff and poor customer service
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Rude and cursing workers; manager aware but takes no action
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Rude staff caused customer to be late for movie
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
4DX experience not as advertised, manager was rude
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at customersupport@regalcinemas.com.
Renovated theatre has had audio syncing issues for at least a month