Rent-A-Center
🛒 Retail & Products · Charleston
total experiences
replied on google
Most reported issues
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Experiences
Electronics arrived damaged due to improper packaging materials.
Company requested additional fees and documentation after initial approval.
Business reply on Google
We understand your concern, Christopher. If you are pre-approved, your store needs to verify a few more things, (proof of employment, residency, and 2-4 references) they will reach out to you directly for that information. For your security, they need this in person just to verify you are the one opening the account and confirm the information provided on the application. We recommend reaching out to your in-store team, and speaking to the Store Manager or contact our Solution Center at 1-800-422-8186 for further support in this situation. Thank you! ^Rent-A-Center Digital Care Team
Defective mattress and floor damage caused by delivery staff
Business reply on Google
Thank you for reaching out, Marcus. We take feedback very seriously, and would like to ensure yours is delivered to the best leadership to address the situation you describe. I can appreciate your frustration, and have activated support by escalating the feedback in your review to the locations District Manager. If there is any more support we can provide you with in the future, please contact our Solution Center at 1-800-422-8186 to connect with a network of support. Thank you. ^Rent-A-Center Digital Care
Staff refused delivery for cash sales and misrepresented used items as new.
Business reply on Google
Your feedback is important to the Rent-A-Center experience, Troy. Our Digital Care team would like to ensure it is delivered to the appropriate leadership in an effort to address the situation you gave one star. We are unable to locate your information in any of our systems to reach out, and follow up. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of support? Thank you. ^Rent-A-Center Digital Care
Customer denied self-pickup while another customer was allowed to take item.
Staff member was unprofessional and rude during a payment transaction.
Business reply on Google
Your feedback is important, zD Rayy x. Our Digital Care team is unable to locate your information in any of our systems to reach out, and follow up. Rest assured, I have processed your review to the location's RAC leadership. We recommend contacting your in-store team to approve any payment arrangements, leniency on your agreement, and for security reasons they have to physically talk to you in person or over the phone before your due date. Have you considered to sign up for RAC's auto pay option to ensure there is no contact necessary when your payment is due? Learn more, and sign up online by copying and pasting this link- http://bit.ly/RACautopay . Could you please contact our Solution Center at 1-800-422-8186 to connect with an activated network of RAC support? Thank you. ^RAC Digital Care
Salesperson lacked product knowledge and failed to assist with the purchase.