Rent-A-Center
🛒 Retail & Products · Manchester
total experiences
replied on google
Most reported issues
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Experiences
Staff threatened unauthorized entry to home and used unprofessional communication.
Business reply on Google
We take feedback seriously, Jeremy, and want to ensure yours gets the right attention. Our Digital Care team has shared this with your location's District Manager. If we can assist further, please contact our Solution Center at 1-800-422-8186. Thank you! ^Rent-A-Center Digital Care
Customer received damaged furniture and experienced poor service and billing disputes.
Business reply on Google
We take feedback seriously, Jess, and want to ensure yours gets the right attention. Our Digital Care team has shared this with your location's District Manager. If we can assist further, please contact our Solution Center at 1-800-422-8186. Thank you! ^Rent-A-Center Digital Care
broken furniture remains unrepaired and billing statements are inconsistent
Business reply on Google
It’s disappointing to hear you had a negative experience, David. We’d like to send it to the right leadership, but we weren’t able to find your info in our records to follow up. Please contact our Solution Center at 1-800-422-8186 so we can help. Thank you! ^Rent-A-Center Digital Care
Incomplete bedroom set delivery and failure to resolve missing items
Business reply on Google
Thank you for taking the time to share this experience, Stephen. We take feedback very seriously and would like to ensure yours is delivered to the best support to address the situation you gave one star. Our team is unable to locate your information in any of our systems to reach out and follow up. I invite you to contact us directly at 1-800-422-8186 to connect with a network of support within our Solution Center. Thank you. ^Rent-A-Center Digital Care Team
Multiple failed attempts to schedule product pickup by the store.
Business reply on Google
Thank you for your review, Andy. We’d like to discuss what might have gone wrong and how we can improve. Would you mind reaching out to us at 1-800-422-8186 so we can get some more details about your visit? Thank you. ^Rent-A-Center Digital Care Team
The customer has not received their order after one month.
Business reply on Google
Your feedback is important to the Rent-A-Center experience, Melissa, and we would like to ensure it is delivered to the appropriate leadership to address the situation you gave one star. Our Digital Care team has escalated the opportunity to your location's District Manager. Please contact our Solution Center at 1-800-422-8186 if there is any support we can help activate in the future. Thank you. ^Rent-A-Center Digital Care
The customer received a broken bed frame.
Business reply on Google
Thank you for reaching out, Cristina. Our team cannot locate your information to contact you and provide you with more information concerning merchandise pick up. Could you please contact our Solution Center at 1-800-422-8186 to connect with the best team? Thank you ^Rent-A-Center Digital Care
Business refused payment flexibility for a loyal customer during maternity leave.
Business reply on Google
Your feedback is important to the Rent-A-Center experience, Karen, and we would like to ensure it is delivered to the appropriate leadership to address the situation you gave one star. Our Digital Care team has escalated the opportunity to your location's District Manager. Please contact our Solution Center at 1-800-422-8186 if there is any support we can help activate in the future. Thank you. ^Rent-A-Center Digital Care
The business makes excessive collection calls for late payments.
Business reply on Google
Your feedback is important to the Rent A Center experience, Brandy. Our Digital Care team would like to ensure it is delivered to the best hands, in an effort to address the situation you gave one star. We are unable to locate your information in any of our systems to reach out, and follow up. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of support? Thank you. ^Rent A Center Digital Care
Staff provided poor customer service and failed to follow up.
Staff harasses customers over payment issues caused by system errors.
Misleading promotional pricing and unprofessional staff behavior regarding payment terms.
Damaged furniture delivery and poor communication regarding payment collection.
The new manager provides poor customer service.
The business is considered overpriced and management quality has declined.