Rent-A-Center
🛒 Retail & Products · Providence
total experiences
replied on google
Most reported issues
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Experiences
Staff member at the Hartford Avenue location was rude to customer
Business reply on Google
Your feedback is important, Maria. We'd like the opportunity to investigate, and address the situation in your review. Our Digital Care team is unable to locate your customer agreement in our systems to reach out, however, we processed an escalation of your review rating to the location's District Manager. Could you please contact our Solution Center at 1-800-422-8186 to activate the best support? Thank you. ^Rent-A-Center Digital Care Team
Manager exhibits unprofessional and rude behavior toward customers regarding account…
Business reply on Google
This is disappointing to read, Y L. Thank you for taking the time to let us know. I completely understand your frustration and would like to investigate this further to ensure this feedback is reviewed and that we can improve the customer service experience. To do so, we would need to connect and learn more about your in-store experience. Could you please contact our Solution Center at 1-800-422-8186 to connect with the best team? Thank you ^Rent-A-Center Digital Care
Staff treats customers poorly when making late payments
Business reply on Google
Entiendo su frustración con la situación que describe, Tiffany. Sus comentarios son importantes para Rent-A-Center, y quiero asegurarme de que su comentario llegue al personal adecuado de liderazgo. No podemos encontrar su información para contactarlo. Favor de llamar a nuestro Departamento de Servicio al Cliente con el número 1-800-422-8186 para poder brindarle la mejor ayuda. Gracias. ^Rent-A-Center Digital Care
Store failed to deliver items and provided poor customer service.
Business reply on Google
Thank you for reaching out, Treavon. We take feedback very seriously, and would like to ensure yours is delivered to the best leadership to address the situation you describe. I can appreciate your frustration, and have activated support by escalating the feedback in your review to the locations District Manager. If there is any more support we can provide you with in the future, please contact our Solution Center at 1-800-422-8186 to connect with a network of support. Thank you. ^Rent-A-Center Digital Care
The store attempted to sell used furniture at an inflated price.
Business reply on Google
Sus comentarios son importantes para la experiencia de Rent-A-Center, Guzman, y queremos asegurarnos que su comentario llegue al personal adecuado. Nuestro equipo social no ha podido encontrar su información en el sistema para contactarlo. Favor de llamar a nuestro Departamento de Servicio al Cliente con el número 1-800-422-8186 para poder brindarle la mejor ayuda. Gracias. ^Rent A Center Digital Care
Store manager and employees harassed customer and entered home without permission.
Business reply on Google
Your feedback is important to the Rent A Center experience, Danny. Our Digital Care team would like to ensure it is delivered to the best support, in an effort to address the situation you gave one star. We are unable to locate your information in any of our systems to reach out, and follow up. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of support? Thank you. ^Rent A Center Digital Care
The rented recliner chair was infested with bed bugs.
Business reply on Google
We take pride in our product hygiene and cleanliness, Silvano. We have very strict cleanliness standards for all of our products. We retain professional relationships with third party vendors to scrutinize our best practices, and support our continued efforts in maintaining product integrity. Your feedback is important to the Rent-A-Center experience, and we would like to ensure it is delivered to the best leadership to address the situation. Our Digital Care team has escalated the opportunity to your location's District Manager. Please contact our Solution Center at 1-800-422-8186 if there is any support we can help activate in the future. Thank you. ^Rent A Center Digital Care