Rent-A-Center
🛒 Retail & Products · Wilmington
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect appointment information causing customer to miss work.
Business reply on Google
Your feedback is really important to us, Damon. We’d like to understand what happened so our team can make sure it gets addressed. When you have a moment please contact our Solution Center at 1-800-422-8186. Thank you. ^Rent-A-Center Digital Care
Furniture infested with bed bugs and lack of company response
Business reply on Google
We are disappointed to hear that your experience was not a positive one, Shana. Our Team is unable to narrow our records to reach out, and connect to address your 1 star review. Could you please contact us to activate a network of support? Thank you.^Rent-A-Center Digital Care
Online order not delivered and refund not processed
Business reply on Google
We take Rent-A-Center feedback very seriously, Quintanna, and would like to ensure yours is delivered to the best support to address the situation you gave two star. Our Digital Care team has escalated the opportunity to your location's District Manager. Please contact our Solution Center at 1-800-422-8186 if there is any support we can help activate in the future. Thank you. ^Rent-A-Center Digital Care
online application process still requires in-store approval
Business reply on Google
Your feedback is important, Jake. We'd like to learn more to ensure that whatever led to this 2-star review is addressed appropriately. Could you please contact our Solution Center at 1-800-422-8186 so we can learn more about your experience? Thank you. ^Rent-A-Center Digital Care Team
unauthorized payment processing and harassing phone calls from staff
Business reply on Google
Your feedback is important to the Rent-A-Center experience, Tiffany, and we would like to ensure it is delivered to the appropriate leadership to address the situation you gave one star. Our Digital Care team has escalated the opportunity to your location's District Manager. Please contact our Solution Center at 1-800-422-8186 if there is any support we can help activate in the future. Thank you. ^Rent-A-Center Digital Care
Customer charged extra fees for changing payment dates
Business reply on Google
Thank you for your feedback, Miracle. Please contact us either at the store or our Solution Center at 1-800-422-8186 when you have a moment. This way, we can help you with your payment dates. Thank you for making us aware! ^Rent-A-Center Digital Care
Aggressive collection practices and high pricing compared to competitors.
Staff refused furniture pickup and initiated legal action over misidentified bugs.