repair star one wireless
📡 Internet & Cable · New York
total experiences
replied on google
Most reported issues
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Experiences
Technician failed to repair console and refused to explain services rendered.
The store sold a phone that was not unlocked as promised.
business provided dishonest pricing and misrepresented screen quality
Repair shop damaged phone screen and refused to restore original condition
The business lowered the agreed purchase price for a phone.
The business attempted to overcharge for repairs and lacked diagnostic transparency.
Business reply on Google
Hi Elijah Cruz i really applogize for late reply I'm sorry to hear about your experience at our phone repair store. We genuinely strive to provide quality services and transparency to our customers, and it's disheartening to learn that we fell short of your expectations. Regarding the pricing, we aim to offer competitive rates while using original parts to ensure the best quality repair. Sometimes, variations in pricing occur due to the availability and cost of these original parts. However, I understand your concerns and apologize for any miscommunication regarding the pricing and the additional charge for the charger. We will definitely review our processes to ensure that all charges are clearly explained upfront. As for the diagnostic process, we acknowledge its importance in providing accurate repair solutions. We'll take your feedback seriously and work on improving our diagnostic procedures to better serve our customers. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. If there's anything else we can do to make things right or if you have any further questions, please don't hesitate to reach out to us. We're committed to earning b
The repair shop quoted high prices and long wait times.
Business reply on Google
Robert Ryan, Shortcomings sometimes are from the company from which we usually order spare parts. However, I'm sorry to hear about your experience. We strive to provide accurate estimates and efficient service, and it's disappointing to learn that we fell short of your expectations
Employee factory reset phone against customer instructions causing data loss
Business reply on Google
Hi Mr.Tarek I really applogize for late reply I'm truly sorry for the frustration and inconvenience you experienced during your visit. Your feedback is crucial for us to address any shortcomings in our service. I want to sincerely apologize for the miscommunication regarding your iPhone backup request. Our standard procedure is to only proceed with a factory reset once the owner confirms they can recall their Apple ID and password to avoid any data loss or unwanted resets. I understand how this misunderstanding could have led to disappointment, and I apologize for any inconvenience it caused. We genuinely value your business and strive to provide the best service possible. Your comments will be taken into account as we work to improve our communication and procedures to ensure such incidents do not happen again. If you'd be open to it, I'd like to discuss this further to see how we can make things right. Please feel free to reach out to me directly at [7182072790]. Once again, I apologize for the inconvenience, and I hope we can regain your trust in the future.
Technician refused to honor warranty for faulty screen repair
Business reply on Google
thank you for your feedback . We hope to serve you better in your next visit