Residence Inn by Marriott Hartford Avon
🏨 Hotels & Travel · Avon
total experiences
replied on google
Most reported issues
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Experiences
Front desk staff failed to answer questions or provide management assistance.
Staff member was unhelpful and refused to escalate the call.
Hotel oversold room and processed a fraudulent checkout
Business reply on Google
Dear Evann, We apologize for any inconvenience regarding your recent stay. Mixing up room assignments is unacceptable, and we completely understand the discomfort it caused. We take these matters seriously and are working with our team to ensure it doesn't happen again. Please reach out to us at (860) 678-1666 or reach out to Jennifer Bradshaw at Jennifer.Bradshaw@marriott.com. It was a pleasure having you here, and we hope to hear from you soon.
hotel room was dirty and management refused a refund
Business reply on Google
Dear Luke, Cleanliness and guest satisfaction are important to us, and it’s concerning that we fell short of your expectations during your stay. Please reach out at your earliest convenience to discuss your experience in more detail: (860) 678-1666, Jennifer Bradshaw, Jennifer.Bradshaw@marriott.com. It was a pleasure having you here, and we hope to hear from you in the future. Residence Inn Avon Team
Clogged toilet, unsanitary room conditions, and poor management response.
Business reply on Google
Dear Ava, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the cleanliness concerns and the service provided. Our team is already working to address these problems to ensure such situations do not recur. Please reach out to Jennifer Bradshaw at your earliest convenience at (860) 678-1666 or Jennifer.Bradshaw@marriott.com, as we would appreciate the opportunity to discuss your experience further. Sincerely, Residence Inn Avon Team
unwanted marketing text messages received after hotel stay
Business reply on Google
Dear Colin, We sincerely apologize for the inconvenience caused. It's always our priority to ensure our guests have a pleasant experience, and we are sorry this was not the case during your stay. Please reach out to us at (860) 678-1666, or email Jennifer Bradshaw at Jennifer.Bradshaw@marriott.com so we can assist further and resolve your concerns. It was a pleasure having you here, and we hope to hear from you soon. Sincerely, Residence Inn Avon Team
Hotel refused to honor a prepaid third-party reservation.
Business reply on Google
Dear Kimberly, I am truly sorry for the frustrating experience you had during your recent visit. It's upsetting to hear about the challenges you faced with your reservation and the interactions at the front desk. Your encounter with our team member and the failure to resolve the issue is not in line with our service standards. We value your feedback, and it is being taken seriously to ensure improvements. Please reach out to me at your earliest convenience so we can discuss this further and assist you. (860) 678-1666, Jennifer Bradshaw, Jennifer.Bradshaw@marriott.com. Sincerely, Residence Inn Avon Team
Unsafe property conditions and poor room hygiene standards.
Business reply on Google
Dear Michael, We're truly sorry for the issues you experienced during your recent stay. Guest safety is our top priority, and we can assure you that your comments will be investigated by the proper parties. If you would like to discuss this further, please consider contacting us at your earliest convenience at (860) 678-1666 or email Anna Bernstein at Anna.Bernstein@marriott.com. We apologize again and hope to regain your trust. Sincerely, Residence Inn Avon Team
Hotel failed to honor room reservation and attempted double billing
Business reply on Google
Dear Cody, The issues you raise are important to us. Please accept our apologies for any confusion with your reservation and for any disappointment with how this was handled. This is not a typical experience, and we'll look into your comments further. If you're in the area again, we'd appreciate the chance to provide you with a more positive visit. Warm Regards, Residence Inn Avon Team
Unauthorized room entry and poor management responsiveness during stay
Business reply on Google
Dear Jess, Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us offline at 860-783-6103 or joe.gonzalez2@marriott.com so we can do our best to be of the utmost assistance. Warm Regards, Residence Inn Avon Team
Jewelry was stolen and room accommodations were not provided as promised.
Business reply on Google
Dear Benjamin, Thank you for taking the time to provide your feedback. We're genuinely sorry to hear about the unfortunate incident you described. Please contact us via phone at 860-783-6103 or via email at joe.gonzalez2@marriott.com to discuss this matter further. We look forward to hearing from you. Warm Regards, Residence Inn Avon Team
Excessive noise from neighboring room was ignored by hotel staff.
Business reply on Google
Dear Sam, The issues you raise are important to us. Please accept our apologies for any concerns about noise as well as for any disappointment with how it was handled. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more restful experience.
Unfriendly staff, broken mobile key, poor food, and excessive noise.
Inconsistent housekeeping, malfunctioning room keys, and inadequate breakfast…
Misleading online booking package led to forced early checkout
The hotel room was covered in excessive dog hair.
dirty bathroom, poor staff communication, and insufficient room supplies provided.
Rude staff, lack of housekeeping, and missing room amenities.
Business reply on Google
Dear Amy, Thank you for taking the time to let us know about your experience. Please know we want to ensure every guest has pleasant interactions with our staff and sincerely apologize this was not your experience. At this time we have made changes to our current housekeeping schedule for the safety of our guests and this is outlined on our website. We wish you all the best in your future travels.
Lack of housekeeping services and trash removal communication