Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus
🏨 Hotels & Travel · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Staff accused of running a scam at the front desk
Hotel rooms are dirty and staff failed to provide cleaning services.
The hotel charged the customer twice for a prepaid room.
The hotel room was not cleaned properly between guest stays.
Hotel cancelled confirmed reservation without adequate alternative accommodation.
Missing room amenities, broken television, and inadequate breakfast service.
excessive valet parking fees and concerns regarding liability for vehicle damage
Rude front desk staff and excessive parking fees for short stays.
multiple room facility failures and poor maintenance response
unauthorized parking charges and failure to provide requested room amenities
Poor housekeeping, unprofessional staff, pest issues, and unfair cancellation fees.
Hotel failed to provide promised room and compensation for poor service.
Unsanitary room conditions and poor staff service during stay.
Staff refused late checkout and provided rooms in poor condition.
Hotel parking services fraudulently double charged the customer.
Business reply on Google
Thank you for your review. We understand how frustrating it can be when the valet and check-in process takes longer than expected. Your feedback is valuable, and we will work to improve the efficiency of these services. It is also concerning to hear that the room during your previous stay was missing key amenities, as we aim to ensure everything is in place for our guests' comfort. On a brighter note, we are glad that our prime location and the friendly service from our team helped make your experience more enjoyable. We hope to provide a more seamless experience on your next visit.
Hotel failed to provide a guaranteed handicap accessible room.
Business reply on Google
Shannon, we are truly sorry to hear about your experience. Ensuring our guests' needs are met, especially for those requiring accessible accommodations, is a priority, and we are deeply sorry we failed in this regard. The frustration and difficulty this caused for your dad and your family are completely understandable, and I apologize for the inconvenience and discomfort this situation has caused. This is certainly not reflective of the service and care we aim to provide. Your feedback is crucial, and we will address this internally to ensure it doesn't happen again. Please reach out directly if there is anything we can do to rectify this situation and improve your future visits.
Front desk staff provided unfriendly and unwelcoming service to guests.
Business reply on Google
Thank you, Xiao Hainan, for sharing your experience. We're deeply sorry to hear about the issues you've faced with our front desk service. It's concerning that you did not feel the warm hospitality we strive for, and we sincerely apologize for any frustration this caused. We will certainly address this with our Management Team to improve our service quality. On a positive note, we're pleased to hear that the breakfast staff provided excellent service and made a positive impact on your stay. We hope the discharge from the hospital goes smoothly and wish you all the best. Thank you for your feedback, and we hope to have the opportunity to offer a better experience in the future.
Valet service failed to secure vehicle resulting in theft of property.
Business reply on Google
Thank you for sharing your review, Jan. We regret to read about your experience as this is not the lasting impression we want you to have. It is difficult to fully address your feedback in this forum and we ask that you reach out to our team directly should you wish to discuss this further. This is not reflective of the level of care and service we strive to offer our guests and we hope to have the opportunity to speak with you soon so that we can renew your trust in us.
Hotel cancelled confirmed reservation and relocated guests to unsafe, unsanitary facility.
Business reply on Google
Caitlin, thank you for the feedback. Your experience, while unusual, was very unfortunate, and we sincerely apologize for your inconvenience. We can understand how frustrating this was for you and your family, and it's clear our team could have been more informative. If you would like to discuss your experience more personally than this forum allows, we encourage you to reach out to us directly. We hope to have the opportunity to restore your trust.
Poor service, missing room amenities, and lack of housekeeping and hygiene.