Residence Inn by Marriott Baton Rouge South
🏨 Hotels & Travel · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
Hotel has severe sanitation issues, broken amenities, and pest infestation.
Business reply on Google
Dear Kelly, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the serious issues you encountered in both rooms, including the door, clogged toilet, soiled linens, excessive humidity, exposed electrical wiring, kitchen condition, and television problems. We understand how unsettling and frustrating this experience must have been. We’re glad that the front desk team member was understanding and responsive when you requested a room change, though we regret that this was the only positive aspect of your stay. Your concerns regarding the condition, cleanliness, maintenance, and safety of the accommodations have been shared with the appropriate hotel leadership and maintenance teams for internal review as we continue working to improve our services and facilities. We appreciate your candid feedback and regret that we fell so far short of the experience you expected. Warm regards, Guest Experience Team.
The hotel is filthy with broken security and worn furniture.
The hotel room is infested with cockroaches.
Business reply on Google
Dear Passent, Thank you for sharing your feedback. We’re very sorry to hear about the serious cleanliness concerns you experienced, including the presence of pests in your room. We also regret that you felt your request for assistance was not handled with the care and urgency it deserved. This is not the level of service or quality we strive to provide. Your comments are being shared with the hotel leadership team for immediate review, including housekeeping, pest control, and guest service procedures. We appreciate you bringing these concerns to our attention. Warm regards, Guest Experience Team
The hotel room was dirty and in a state of disrepair.
Room had security, maintenance, and cleanliness issues with poor staff service.
Hotel room and breakfast area were dirty and in poor repair.
Business reply on Google
Dear Brad, Thank you for taking the time to share your detailed feedback. We’re sincerely sorry that your stay fell so far short of the standards you expected. We understand how disappointing it must have been to encounter concerns with the cleanliness and upkeep of the breakfast area, an unsecured door, the condition of the room, and the maintenance of the bathroom and room door. We also regret that the pool was unavailable during your visit and appreciate you noting the friendly front desk service. Your comments regarding cleanliness, maintenance, security, and amenities have been shared with the appropriate hotel leadership and maintenance teams for internal review as we continue working to improve our services and accommodations. We appreciate your candid feedback and regret that we did not provide the quality experience you deserved. Warm regards, Guest Experience Team.
Unsafe room conditions and refusal to provide a requested refund
Business reply on Google
Dear Nee Spoon, Thank you for sharing your feedback. We’re very sorry to hear about the serious concerns you experienced during your stay, including issues with room condition, maintenance, cleanliness, and the inconvenience of multiple room changes. We are especially concerned to hear about the incident involving your child, and understand how distressing this must have been. Your comments are being shared with the hotel leadership team for immediate review and follow-up. We appreciate you bringing these matters to our attention. Warm regards, Guest Experience Team
staff member repeatedly hung up on the customer
Business reply on Google
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to reach out if there is anything we can do to help. Thanks again.
Missing room amenities and broken door hinge not addressed by staff.
Business reply on Google
Hi there, Thank you for taking the time to share your feedback. We're glad you found parts of your accommodations comfortable, but we’re sorry to hear your overall impression of the stay was not what you had hoped for. Our suites are designed to provide the convenience and comfort of a home-like experience, and our team is always available throughout each stay to assist with any items, requests, or concerns that may come up. We always encourage guests to connect with us so we have the opportunity to help make their visit as smooth as possible. We appreciate you bringing your experience to our attention. Guest feedback helps us continue focusing on the details that matter most, and we hope to have another opportunity to provide the enjoyable Residence Inn stay that so many of our guests know and appreciate.
The hotel room was filthy with damaged fixtures and missing amenities.
The hotel room was dirty with stained mattresses and damaged furniture.
Business reply on Google
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help.
Presence of cockroaches and unsanitary furniture in the hotel.
Business reply on Google
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear your impression of your stay was not reflective of the experience we strive to provide. Clean, comfortable accommodations and welcoming hospitality are very important to our team, and the vast majority of our guests know us for a much different experience. We take guest feedback seriously and appreciate you bringing your perspective to our attention. Our team is always available throughout each stay to assist with anything that may not feel right, and we encourage guests to connect with us so we have the opportunity to review concerns and help make their visit more comfortable. Thank you again for sharing your thoughts. We hope to have another opportunity in the future to provide the quality Residence Inn experience we’re confident we can deliver.
Multiple maintenance, security, and cleanliness issues throughout the hotel room.
Business reply on Google
Hi there, Thank you for taking the time to share your detailed feedback. We’re glad to hear you had positive interactions with our front desk team, and we appreciate you recognizing their efforts. We understand that a comfortable extended stay depends on both service and the small details throughout the property. Our goal is always to provide the reliable, welcoming Residence Inn experience our guests expect, and we appreciate feedback that helps us continue improving. Our team is always available during each stay to assist with any concerns, missing items, or requests that may help make your visit more comfortable. We always encourage guests to connect with us so we have the opportunity to address anything that comes up while they are here. Thank you again for your comments. We hope to have another opportunity to provide the positive experience that so many of our guests enjoy with us.
poor room maintenance and inadequate housekeeping service provided
Double billing, broken air conditioning, and bed bug infestation.
Hotel room and facility maintenance issues including mold and water leaks.
Business reply on Google
Dear Nicole, We’re sorry to hear about your experience and the many concerns you encountered during your stay. Your detailed feedback will be shared with our team to address these issues and work on improving the guest experience. Warm regards, Guest Experience Team
mold found in the bathroom tub of the hotel room
Business reply on Google
Dear Je'Tan, Thank you for sharing your experience. We’re truly sorry to hear about the condition of your bathroom and the impact it had on your stay, especially with your daughter present. Your concerns about cleanliness and health are completely valid. While we regret that the resolution offered didn’t meet your expectations, please know that we take this seriously and will share your feedback with our management and housekeeping teams for review and immediate action. Warm regards, Guest Experience Team
Hotel was unsanitary with rude staff and security concerns.
Business reply on Google
Dear Dorine, We’re truly sorry to hear about your experience. What you described falls far below the standard of service and cleanliness we aim to provide, and it’s deeply concerning. Your feedback will be brought to the attention of the management team to ensure these serious issues are addressed. Thank you for sharing your experience. Warm regards, Guest Experience Team
Multiple room defects including broken appliances, plumbing, and security issues.
The hotel room was dirty and in poor physical condition.