Residence Inn by Marriott Boston Downtown/Seaport

Business reply on Google

Dear Blunt Honest Reviews, I'm truly sorry to hear about the confusion regarding pricing during your stay. We want all our guests to feel confident and informed about their accommodations and charges, and I apologize that we did not meet this standard in your case. To address issues like these, we are actively reviewing our reservation and billing procedures to ensure accurate and honored quotations for all future guests. Your feedback is instrumental in driving these improvements. Please feel free to contact us directly so we can discuss this further and work towards a resolution. We aim to restore your faith in our services and hope you may consider us for future stays. Sincerely, Manager Guest Services

Business reply on Google

Dear K, I'm genuinely sorry for the experience you had during your stay with us. Your feedback is invaluable, and I assure you that addressing the issues you raised is a top priority. I understand the frustration with the noise disruptions, particularly the early morning garbage collection and the street noise at night. We are actively working with the city to adjust trash collection times, aiming for a more comfortable guest experience. Your insights regarding soundproofing are essential to our ongoing discussions about property improvements, and we will investigate solutions to enhance comfort. I apologize for the service you encountered and the difficulty in changing rooms. Rest assured, we will focus on further training and staff development to ensure these types of situations are managed more effectively in the future. The housekeeping oversight with the towel is also completely unacceptable, and I am sorry for any distress it caused. We are reinforcing cleanliness standards and procedures to prevent such incidents in the future. We're committed to making significant improvements and hope you might reconsider visiting us again to witness these changes first-hand. Sincerely, Ma

Business reply on Google

Thank you for sharing your feedback and for being an Ambassador Elite member. We sincerely apologize for the challenges you experienced during your recent stay. Your comfort and satisfaction are extremely important to us, and we regret that we fell short of your expectations. Please know that the HVAC issue in Room 624 has since been fully resolved. Additionally, we take concerns about cleanliness and pests very seriously. Following your report, we immediately engaged our certified pest control partner to inspect Room 411 thoroughly. Their inspection confirmed there was no evidence of past or present activity for any type of bugs, including bed bugs. We understand how unsettling this experience must have been and appreciate you bringing it to our attention. Your feedback helps us improve, and we are committed to ensuring a much better experience for all our guests moving forward. Sincerely, Management Residence Inn Boston Downtown/Seaport

Business reply on Google

Hi Laura-Jean, I am sorry to hear about your experience. I believe this review was left for the wrong hotel. I have checked with all my employees and they do not know about any of the occurrences you have mentioned in your review. We also, did not have anyone by your name in our hotel history or currently. Please email me at wseris@claremontcorp.com to confirm you are writing your review for the wrong hotel so that this negative review can be deleted for our property. I look forward to hearing from you.