Residence Inn by Marriott Bridgewater Branchburg
🏨 Hotels & Travel · Branchburg
total experiences
replied on google
Most reported issues
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Experiences
Loud heat pumps prevented sleep and staff refused room change request.
Business reply on Google
Henning, thank you for sharing your experience. We’re sorry your visit didn’t meet your expectations, and we understand how frustrating it must have been not to get restful sleep. Your comments have been shared with our team, as we’re always looking for ways to improve both comfort and service.
The hotel is outdated and the staff was rude and unprofessional.
Business reply on Google
Latoya, thank you for sharing your feedback. The experience did not meet your expectations, and your comments are highly valued. We're committed to providing a welcoming environment, and your thoughts regarding interactions with team members are noted. We appreciate your recognition of the individual who stood out during your stay. Your insights regarding the standards and overall impression will be shared internally for consideration moving forward.
Lack of hot water and security concerns regarding unauthorized individuals.
Lack of hot water, excessive noise, and non-functional room amenities.
Room maintenance issues and security breach due to double room assignment
Business reply on Google
112697gina, it is concerning to hear about your experience. The hotel team values your loyalty as a Marriott customer and takes these matters seriously. Please be assured they're committed to ensuring guest comfort and security. Your feedback has been shared with the respective departments. Thank you for bringing these matters to attention.
hotel has poor water pressure, no hot water, and dirty vents
Business reply on Google
Tony, the team is always dedicated to providing friendly and helpful service. We are disappointed to hear that your recent stay did not meet expectations. The feedback regarding the water and room temperature has been forwarded to the maintenance team for review. Guest comfort is a priority and we're continually working to ensure a pleasant experience for all. Thank you for sharing your thoughts.
The hotel shower lacked hot water and staff provided poor service.
Business reply on Google
Neil, we're sincerely sorry to hear about the issue you faced with the bathroom facilities during your stay. We wish we could have made it more comfortable for you and resolved the concern promptly. Our hotel team strives to provide top-notch accommodations and your feedback is important to us. It's disappointing to hear about your decision, but we understand and respect your viewpoint. Should you choose to give us another opportunity, we'd take every measure possible to improve your experience.
The hotel room lacked hot water and staff provided no assistance.
Business reply on Google
K Arita, we understand there were concerns about the water temperature during your stay and we apologize if your interactions with our front desk team were not up to satisfaction. Our goal is to promptly address any problems our guests may experience, and we're sorry if your experience suggested otherwise. Please know that each issue you've detailed has been noted and passed on to our management for review and improvement.
Unprofessional staff, broken room phone, and premature key card deactivation.
Business reply on Google
Dee, we regret to hear about your recent experience, particularly in regard to the customer service you received and issues encountered during your stay. We strive to maintain a high standard of hospitality, it's clear your expectations were not met. We value your membership and your feedback is treated with utmost importance for our continuous improvement. It's unfortunate to hear about the difficulties you experienced with room access and the sound levels. We also acknowledge your concerns regarding the paperwork procedure, and we will be evaluating our protocol in this regard. We understand you've decided to seek out other accommodations for future stays which is regrettable. We'd like very much to have the opportunity to strive for your satisfaction if you ever decide to reconsider. Regardless, we appreciate your feedback and hope to demonstrate better service and accommodation to our esteemed guests moving forward.
No staff available at front desk to facilitate check-in process
Business reply on Google
We are truly sorry for this issue. A full refund will be granted for the inconvenience you experienced. Sorry again and we do hope you consider staying with us on your next return trip to the area.
Hotel failed to notify guest of local water boil advisory
Business reply on Google
We appreciate your feedback, Tarrus. There was a boil water situation in a city called Jersey City, NJ, and our town of Branchburg was not affected by this. The bottle of water that you had mentioned is just an amenity, and we do sincerely apologize that you had an unpleasant time here. We do believe that we do a great job of adhering to all of our guest's needs, and we will be using this as training for future situations.
The hotel room surfaces and linens were found to be dirty.
Staff failed to maintain guest privacy and lacked professional communication skills.
Staff members were rude and acted aggressively toward guests during breakfast.
Front desk refused to assist with booking modifications and guest additions.
Night staff lacked authority to resolve guest check-in issues.
Business reply on Google
Thank you for your valued feedback and are sorry you didn't have a pleasant stay. Please contact us at ribranchburg@gmail.com to let us know what we could do to improve your experience from a 1 to a 5.
Hotel bumped family to a smaller room despite advance booking.
Hotel construction and lack of breakfast for tournament guests.
Hotel management failed to consider guest needs for food catering.