Residence Inn by Marriott Denver City Center
🏨 Hotels & Travel · Denver
total experiences
replied on google
Most reported issues
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Experiences
Hotel room keypad malfunctioned and staff provided poor customer service
The hotel air conditioning system is not functioning properly.
The air conditioning system is ineffective throughout the building.
Hotel room had broken amenities and non-functional air conditioning.
hotel failed to repair broken air conditioning or provide room change
noisy and aggressive staff behavior in the hallways
Poor staff communication, hidden parking fees, and broken room amenities.
The hotel room was unclean, staff were unhelpful, and location unsafe.
room was unclean and amenities were insufficient or non-functional
The hotel changed reservation policies after the booking was made.
Room amenities and quality did not match advertised expectations.
Hotel failed to disclose that the parking garage is unaffiliated.
Hidden parking fees and inaccurate website information regarding pool access.
Business reply on Google
Larissa, the team appreciates your feedback. It's regrettable that certain aspects like deposit charges and parking details weren't communicated as expected. We're glad you found the rooms comfortable and the views satisfactory. Your comments will be reviewed for service improvement.
Hotel charged the wrong credit card despite explicit instructions at check-in.
Business reply on Google
Sam, it seems there were some unexpected aspects during your stay. After further investigation, it appears that this may have been posted to the wrong property. We don't currently have anyone named Jennifer in management or otherwise. Please feel free to reach out to us directly with the details of your reservation so that we can look into this for you. We hope for an opportunity to better serve you in the future.
Persistent plumbing issues, poor management communication, and inaccurate parking fees.
Poor service, inadequate breakfast, overpriced parking, and dirty sofa.
Business reply on Google
We appreciate the feedback, Aaron. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our breakfast options and members of our staff as well as our parking policy and cleanliness didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Unjustified pet fee charged and malfunctioning room thermostat
Failure to honor status benefits, broken AC, and unfulfilled billing adjustment.
Hotel failed to manage wedding block reservations and guest communication effectively.
Poor room cleanliness, plumbing failure, and unsafe emergency evacuation procedures.