Residence Inn by Marriott Louisville Old Henry

Business failed to provide luggage storage service listed on third-party app.

unexpected early checkout fee charged without prior notification

excessive non-refundable pet fee for short stays

Excessive noise from dogs in neighboring room remains unresolved by management.

hotel room had dirty sheets and staff refused cancellation fee waiver

Unprofessional staff behavior and overflowing trash at the front entrance.

Poor quality coffee and excessive traffic noise during the night.

Hotel charged for an extra night after a late checkout request.

hotel failed to repair broken fridge and provide basic kitchen tools

Unresponsive staff and failure to enforce pool safety rules.

Management failed to address loud parties and poor breakfast restocking

Poor room quality, faulty shower head, and glitchy card readers.

Unpleasant odor on floor and unprofessional staff behavior overheard.

Reservation error and maintenance issues in the hotel room

Unsanitary bathroom conditions and staff working while visibly ill.

unjustified damage charges applied to customer account after checkout

Hotel hallways were dirty and noisy children were not managed.

broken shower and restricted access to retrieve forgotten personal items