Residence Inn by Marriott Minneapolis Downtown at The Depot
🏨 Hotels & Travel · Minneapolis
total experiences
replied on google
Most reported issues
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Experiences
Hotel staff failed to properly coordinate the return of lost items.
Hotel rooms had moldy smells, wet floors, and unexpected parking charges.
Business reply on Google
Dear Hayden Chromy, Thank you for taking the time to let us know about your experience while staying with us. Your experience with your room is below our standard, and I’m so sorry about the parking confusion. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Front desk staff was rude and provided false information about housekeeping.
Presence of a live bed bug in the hotel room
Business reply on Google
Good Afternoon DJ, Thank you for sharing this feedback with us, and I am terribly sorry about the situation you dealt with upon checking in to the hotel. We did have the room professionally inspected, and did not find any trace of insects. Hopefully that eases your concern a bit. If you have any further questions or comments, please do not hesitate to reach out to me directly. Kind regards, Willy G.
hotel cannot guarantee availability of cribs for guests
Business reply on Google
Greetings Nathan, Thank you for submitting this review prior to staying at our hotel. The pre-arrival experience sets the tone for a guest's stay, and it sounds like you did not have a pleasant first experience. I would be delighted to personally assist you with securing a crib during your stay. Please feel free to reach out to me directly at 612-340-1300. Best regards, Willy Gibson General Manager
Staff at this location were rude and unaccommodating to elite members.
hotel failed to provide requested bedding and refused room change
Business reply on Google
Surabhi, we’re disappointed by your feedback and sorry that we were not able to meet your expectations for this visit. We hope you'll give us another try as this truly isn't our standard of service.
Discrimination by staff and safety concerns regarding unsupervised intoxicated guest
Business reply on Google
Hello Ted, Thank you for sharing your feedback with us. We are sorry to see you did not feel accommodated upon your arrival. Thank you for making us aware of the observations during your stay. If you would like to discuss your experience please reach out to us directly.
Hotel room facilities were broken and the room was poorly maintained.
Poor check-in experience, inadequate breakfast, and unsanitary pool conditions.
Excessive noise, uncomfortable bed, poor maintenance, and low quality food.
Business reply on Google
Ryan, Thank you for letting us know about your recent experience. Please know that customer happiness is our top priority and we are upset this has not been your experience. We appreciate the feedback.
Poor room assignment, inadequate housekeeping, and unsatisfactory breakfast service.
Hotel room was dirty with moldy mattress and poor food quality.
Inconsistent staff behavior and high parking fees.
Hotel charged both credit and debit cards causing significant financial overdraft.
Unexpected high daily parking fees for multiple vehicles
Business reply on Google
Hi Mollie, thank you for taking the time to leave us a review as we always appreciate feedback. We are sorry to hear that the pricing was inconvenient for you. We hope to have another opportunity to make your next visit an improvement.
Hotel failed to refund and incorrectly charged the customer's credit card.
Incorrect room type provided and inaccurate billing charges applied.
Staff displayed poor customer service and attitude during reservation process.
Small rooms, noise issues, and poor breakfast quality.