Residence Inn by Marriott Phoenix Downtown

Poor staff service, malfunctioning air conditioning, and incorrect wake-up call timing.

Mandatory valet parking fee is expensive with no other safe options.

Hotel refused to refund charge despite cancellation policy confusion

Hotel charged cancellation fee despite conflicting information regarding refund policy.

The hotel room was extremely dirty with multiple stains and grime.

Hotel staff wrongfully evicted guest over a disputed billing error.

Hotel staff refused to provide parking assistance for a motorcycle.

Valet staff provided poor customer service to hotel guests.

Security issues, poor room design, and lack of family amenities.

Missing breakfast information, failed wake-up call, and malfunctioning room amenities.

Hotel refused to refund a prepaid booking for a cancelled stay.

hotel failed to honor booking and provided confusing billing statements

The hotel room was dirty and the elevators were unreliable.

Unresolved room flooding and multiple unsatisfactory room assignments.

A loose bathroom drawer fell and caused a severe toe injury.

Inoperative pool, inaccurate room description, and poor housekeeping and management…

Manager engaged in discriminatory behavior and unauthorized price increases

Excessive internal mechanical noise prevented guests from sleeping.

staff were rude and refused to deliver food to the room

Staff denied late checkout and failed to provide consistent room service.