Ross Dress for Less

Manager exhibited discriminatory behavior toward customer based on language

Customer objects to security body cameras and receipt checking policies.

Staff refused to check inventory and hung up on the customer.

Staff member displayed rude behavior and disputed defective item returns

Employee was extremely rude to the customer.

Long wait time due to insufficient cashier staffing

Staff failed to explain facial recognition scanning procedures to the customer.

Staff refused to accept a digital receipt for a return

Security guard harassed customers and used aggressive behavior toward a child.

Security guard harassed and intimidated a minor child.

Customer felt mistreated by overly aggressive store security procedures.

Customer experienced racial profiling by security staff at the store.

Staff ignored customer and followed them after a complaint.

customer alleges discriminatory entry practices by store staff

Unsafe environment with shoplifting and unprofessional staff behavior.

Staff harassed customers and forced them to leave without valid cause.

Store locked doors ten minutes before the official closing time.

Long checkout lines with insufficient staff assistance provided.

Store attempted to overcharge for a luggage set

Management is unhelpful and refuses to assist with register duties.