Safelite AutoGlass
🚗 Auto & Repair · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Front desk staff were rude and provided inconsistent billing information.
Business reply on Google
We're sorry for any confusion. Final pricing is communicated prior to service for your review.
business failed to provide promised reimbursement for damaged vehicle parts
Business reply on Google
Please know that your concerns are important to us, and we are committed to addressing them promptly. Please reach out to us at https://www.safelite.com/contact-us to chat with an agent or call 1-800-800-2727 so we can help.
Technician failed to show up and refused to perform windshield replacement.
Business reply on Google
We're sorry to hear that service could not be completed. We do have a strict rust policy in place to ensure the safety of our customers. The presence of any rust can compromise the integrity of the installation, as the windshield serves as a key safety feature.
Repeated scheduling failures and poor communication regarding glass availability.
Business reply on Google
Your input is important to us and will be addressed with our team. We're sorry for letting you down.
Replacement windshield cracked spontaneously and warranty claim was denied.
Business reply on Google
We're sorry you don't agree with our team's assessment of the new damage. We're happy to take another look to ensure it was diagnosed properly, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Repeated rescheduling of glass repair appointments caused significant customer…
Business reply on Google
We're sorry for letting you down, John.
Appointment cancelled and conflicting information provided by customer service
Business reply on Google
Keith, we're sorry we could not accommodate your appointment when arrival time ran late. You have been fully refunded and should see the payment reflected on your card soon.
appointment rescheduled by the business due to technician absence
Business reply on Google
Please be assured that we are committed to providing you with a better service experience on your appointment day.
Replacement windshield cracked due to alleged stress fracture without warranty support
Business reply on Google
Sorry for this issue. Please stop by one of our other shops for a second opinion.
Damaged wiper assembly and inability to contact local branch via phone.
Business reply on Google
Martin, our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you. If you're having some trouble reaching us, please feel free to reach out here: https://www.safelite.com/contact-us
The business repeatedly rescheduled appointments without notifying the customer.
Business reply on Google
Hey Russell, sorry to hear this. We have reached out to see what we can do to make this right.
Automated phone system failed to connect to a representative
Technicians damaged vehicle mirror cover and failed to provide repairs.
Business reply on Google
We're sorry to hear about the delay in repairing your mirror, Katelyn. Our team will be in touch once the part arrives and get you taken care of.
Technician drove recklessly and caused further damage to the windshield.
Business reply on Google
Thank you for your feedback, Alex. Repairs are only an attempt to reinforce the structural integrity of a damaged piece of glass. Due to the existing damage compromising the glass, we're not able to determine how the glass will respond to the repair attempt.
Customer unable to reach live support for repair quote
Business reply on Google
We're sorry to hear you had trouble reaching us, Pete. We're encouraging our customers to visit our website for a quick quote and also have agents available to chat for additional assistance. Thank you.
Business charged customer for windshield repair despite prior insurance verification.
Business reply on Google
Hi Keith, we're sorry to hear about your experience. Please reach out to us at https://www.safelite.com/contact-us and one of our agents will look into this for you.
Repeated scheduling errors and failure to order correct replacement parts.
Business reply on Google
Our apologies to hear about your experience, Melanie. This is not the level of service we want to provide our customers, and it's never good to hear we have let anyone down.
Technician caused damage to steering column during windshield installation
Business reply on Google
We're sorry to hear you're dissatisfied with your service, Sarah. Thank you for sharing your review and bringing this experience to our attention.
The replacement windshield cracked within one year of installation.