Safelite AutoGlass
🚗 Auto & Repair · Boise
total experiences
replied on google
Most reported issues
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Experiences
technician failed to repair window and caused further damage to vehicle
Business reply on Google
Sorry for letting you down, Charley.
automated system cancels appointments and prevents contact with human staff
Business reply on Google
We're sorry for any hassles. Please visit www.safelite.com/contact-us to chat with an agent for the quickest assistance.
Appointment scheduled but part was unavailable at the shop
Business reply on Google
Sorry for letting you down. We appreciate your input.
Appointment rescheduled without notice and poor customer support interaction.
Business reply on Google
Sorry for not providing the best experience. If your in need of service please visit www.mysafelite.com and schedule at a day and time that works best for you.
Incorrect glass parts installed requiring multiple return visits
Mobile service failed repeatedly and windshield molding detached after repair.
Business reply on Google
Rick, sorry we let you down. We'll make things right at your upcoming appointment and are sorry for delay due to needed parts being ordered.
The business refuses to accept responsibility for faulty windshield installations.
Business reply on Google
Thank you for your review. We back our workmanship with a lifetime warranty, and we're sure our team will be able to address your concerns.
excessive phone tree prevented customer from reaching the business
Business reply on Google
Thank you for your feedback, Bradley. We are encouraging our customers to visit safelite.com for faster scheduling and service. There is an option to chat with an agent if you have questions.
The shop was closed despite online hours indicating it was open.
Business reply on Google
We apologize for the inconvenience, Dylan. Thank you for providing feedback so we can follow up with our team.
Replacement windshield arrived with scratches and company refused to fix them.
Business reply on Google
We're sorry for your disappointment. Please visit www.safelite.com/contact-us to chat with an agent about your concerns.
Inaccessible customer service and uncompetitive pricing for windshield repair.
Business reply on Google
Thanks for sharing your feedback.
Technicians damaged vehicle paint and installed a leaking windshield.
Business reply on Google
We're very sorry for this, Adam. Please go to mysafelite.com to schedule a no cost warranty appointment so a member of our team can address your concerns.
Repeated appointment rescheduling caused loss of work time
Business reply on Google
We understand that your time is important, and we sincerely apologize for the frustration of service delays. Thank you for sharing your review.
Improper windshield installation and poor customer service communication
Business reply on Google
Thank you for sharing your feedback, Caleb. We're sorry to hear of your concerns with the wind noise, and for the delay in having it looked at through warranty.
customer unable to reach a live representative via phone
Business reply on Google
Thank you for posting your feedback, Edward. If your windshield was previously replaced by Safelite, please visit mysafelite.com to schedule a no cost follow up appointment so a member of our team can inspect the workmanship.
Business location is consistently closed for service appointments.
Business reply on Google
We appreciate the feedback.
The automated phone system fails to connect customers to a representative.
Business reply on Google
Thank you for reaching out , Erin. We are encouraging our customers to visit safelite.com for faster scheduling and service.
Incorrect parts ordered and failure to communicate appointment change
Business reply on Google
We are very sorry to know that we let you down, Callie. Great customer service is our goal, and this does not align with our values. Thank you for taking the time to bring this to our attention.
Company refuses to pay full cost for vehicle damage caused by staff.
Business reply on Google
Allissa, we are very sorry to hear of this experience. Please provide the work order details (i.e. work order number or your telephone number that is linked to your work order) via email at SocialMedia@Safelite.com so we can research this further. Thank you!