Safelite AutoGlass
🚗 Auto & Repair · Columbus
total experiences
replied on google
Most reported issues
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Experiences
customer experienced three weeks of delays and unresponsive communication
Business reply on Google
Sorry for the delay. Our local team will reach out as soon as your part is received. In the meantime, please feel free to reach out here for quick updates: https://www.safelite.com/contact-us
Vehicle was damaged during the windshield installation process.
Business reply on Google
Sorry for your experience, Joe. Please visit www.safelite.com/contact-us to chat with an agent for assistance. If we damaged your vehicle, we want to make it right.
Technician caused vehicle damage and company failed to provide follow up.
Business reply on Google
Sorry to hear this. Please chat further with one of our agents at www.safelite.com/contact-us.
Technicians left glass debris and displayed unprofessional behavior.
Business reply on Google
Ouch. We'll get to work on this.
Unable to reach a representative by phone
Business reply on Google
We're here to help, please feel free to reach out to us at 800-800-2727.
Poor communication regarding scheduling and unfair double charging for mobile service…
Business reply on Google
We apologize for your dissatisfaction, Patrick. Please visit www.safelite.com/contact-us to chat further with an agent.
technician failed to arrive for multiple scheduled appointments
Business reply on Google
Oh, goodness! We're sorry for your experience. Please visit www.safelite.com/contact-us to chat with an agent about these concerns.
The business website quoted an excessively high price for chip repair.
Business reply on Google
Thanks for your feedback, Richard.
The technician displayed unprofessional and rude behavior.
Business reply on Google
Please accept our apologies for your experience, Robert. This is certainly not the level of service we want to offer our customers, and your comments will be addressed with our team.
Windshield installation and calibration failed after multiple attempts.
Business reply on Google
We're sorry our service did not fully meet your expectations.
Windshield installation failed and technician failed to attend warranty appointment.
Business reply on Google
Our apologies for any frustration you may have encountered. Please know this is not the level of service we want to offer our customers, and it's never good to know we have let anyone down. We will address your comments with our team.
Customer unable to reach a live representative for a quote.
Business reply on Google
We appreciate your valuable feedback.
inconsistent mobile service availability based on location
Business reply on Google
Our apologies that we were unable to complete your service, Sherry. When there is an area we don't mobile to, we try to find a convenient place to meet "in the middle". Our apologies that we were unable to meet your expectations.
Technician damaged vehicle molding and failed to complete the promised repair.
Business reply on Google
We're so sorry to hear about this, Sue. Please know that our team is here to help and would like to ensure that this gets taken care of for your mother. Please give our team a call directly, so we can obtain the necessary information to look into this further, you can reach us at 1-800-800-2727. Thank you and we look forward to hearing from you.