Safelite AutoGlass
🚗 Auto & Repair · Missoula
total experiences
replied on google
Most reported issues
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Experiences
Technician failed to arrive for scheduled windshield replacement appointment
Business reply on Google
We're sorry for not delivering the experience you deserve, Jessica.
Technician damaged vehicle paint and business refused to accept responsibility.
Business reply on Google
We're sorry you don't agree with our team's assessment. We're happy to take another look to ensure it was diagnosed properly, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Company failed to honor a promised discount for windshield disposal
Business reply on Google
We're sorry for your dissatisfaction and any miscommunication. A full pricing breakdown is available prior to service for your review.
The business failed to perform the scheduled windshield replacement as promised.
Business reply on Google
Sorry we let you down.
Safelite quoted significantly higher prices than a local competitor.
Business reply on Google
We value your input, Kristina.
Improper weather stripping installation caused water damage to vehicle interior.
Business reply on Google
We're sorry to hear this, Quinn. Our workmanship is backed by a lifetime warranty. Please schedule a no cost follow up appointment at mysafelite.com so a technician can help.
Poor repair quality resulted in vehicle damage and lingering glass debris.
Business reply on Google
Sorry for the delays in service, Jamie. For the additional glass caused by the initial damage, you may need to reach out to your insurance to a non-glass vendor who can dismantle the door for you.
The business significantly increased the quoted price for windshield installation…
Business reply on Google
Thanks for the feedback. We apologize for failing to meet your expectations.
Technician caused windshield crack to expand significantly during repair attempt.
Business reply on Google
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Mobile technician failed to arrive for appointment without any prior notification.
Business reply on Google
Thanks for the feedback, Nikki. We apologize for letting your down.
The store manager provided rude and incompetent customer service.
Business reply on Google
Hi Randi, we apologize for your experience and we appreciate you bringing this to our attention so we can look further into it.
Ineffective windshield repair and poor customer service experience.
Business reply on Google
Thank you for contacting our office. While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process. The outcome of a repair is affected by many factors, including but not limited to: - The age of the damage - The size and location of the damage on the windshield - Glass is a sensitive and unpredictable material Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however your deductible or out of pocket cost would apply.
customer unable to reach a live representative via phone
Business reply on Google
We're sorry you haven't been able to reach us, Aaron. Please visit safelite.com/contact-us for further assistance.
automated phone system prevented contact with a human representative
Business reply on Google
Thank you for your feedback.
The business repeatedly canceled scheduled appointments.
Online scheduling system allowed booking an appointment outside of business hours.
Business reply on Google
We're so sorry for your experience, Jo. Please visit www.safelite.com/contact-us to chat further with an agent about this concern.
inability to speak with a representative via phone
Business reply on Google
Hi Tatum. We are encouraging our customers to visit safelite.com for faster scheduling and service. There is also an option to chat with an agent if you have questions.
Technician caused windshield damage during repair and refused to take responsibility.
Business reply on Google
Thank you for sharing your valuable feedback, Thomas.
Technician scratched the window while performing a rock chip repair.