Safelite AutoGlass
🚗 Auto & Repair · Portland
total experiences
replied on google
Most reported issues
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Experiences
customer was charged for unauthorized services after completion
The Portland location canceled the appointment and provided rude customer service.
Customer charged unexpected hidden recycling fee at time of service
Technician failed to reconnect washer hose and misaligned wiper blades.
Business reply on Google
Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
The business canceled the appointment without notifying the customer.
Business reply on Google
Sorry we let you down, Stephanie. Please reach us at https://www.safelite.com/contact-us to connect with one of our agents directly so we can make this right.
Vehicle interior was left covered in glass shards after window replacement.
The company fails to perform actual windshield repairs as advertised.
Business reply on Google
The repair process is only an attempt to save the integrity of the glass. At times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Vehicle suspension malfunctioned following unauthorized driving by staff during…
Business reply on Google
Sorry there's an issue. If the vehicle has safety features that need calibrated, the team may need to drive further than around the block. Please schedule a no cost follow up at www.mysafelite.com, so we can take a look.
Windshield replacement caused vehicle safety features to malfunction.
Business reply on Google
Sorry for the issues. Please schedule a no cost follow up at www.mysafelite.com, so we can help.
Technician failed to arrive or provide notification during the scheduled window.
Business reply on Google
Sorry for letting you down, Ryan.
Technician failed to show up for a scheduled windshield replacement appointment.
Business reply on Google
Sorry for letting you down, Toby.
technician failed to arrive for two scheduled windshield replacement appointments
Business reply on Google
Sorry for letting you down, Jon.
Inconsistent information provided regarding appointment arrival window
Business reply on Google
Sorry for any confusion. We do ask that you arrive on time or early for your appointment, as to not inconvenience other customers. Some shops may provide a 10-15 minute grace period.