Safelite AutoGlass
🚗 Auto & Repair · Salt Lake City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The automated phone system failed to assist the customer.
Business reply on Google
Sorry there was some trouble reaching us. We recommend reaching out on our website to chat with an agent if you're having issues with our phone system: https://www.safelite.com/contact-us
unauthorized charges added to the final invoice for services
Incorrect part installed requiring a return visit and refusal of resolution.
Business reply on Google
Sorry you feel let down. Please chat further about your concern with one of our agents at www.safelite.com/contact-us.
Technician failed to tighten wiper arm causing damage and warranty denial.
Business reply on Google
Sorry about this, please reach out here so we can help: https://www.safelite.com/contact-us
technicians failed to recalibrate vehicle safety systems after windshield replacement
Business reply on Google
Sorry for letting you down, Andrew.
Poor communication and distorted windshield causing headaches
Business reply on Google
Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you. A warranty appointment is an opportunity for replacement if needed.
The business overcharged the insurance company after the customer paid the deductible.
Business reply on Google
We value your input, Jeff.
Improper installation techniques caused vehicle damage and subsequent windshield failure.
Business reply on Google
Please know that your concerns are important to us, and we are committed to addressing them promptly. Please reach out to us at https://www.safelite.com/contact-us to chat with a live agent or call 1-800-800-2727 so we can help.
Inability to reach customer service and recurring poor repair quality.
Business reply on Google
We're sorry for the issues and look forward to having this resolved for you. If you need additional assistance, you can connect with our agents directly at https://www.safelite.com/contact-us
Technicians damaged vehicle trim and attempted to conceal it with sealant.
Inconsistent pricing and poor vehicle cleanliness after windshield replacement.
Business reply on Google
Yikes, sorry about this. We can and will do better.
Technician installed wrong part and left broken glass in garage
Business reply on Google
We're sorry to hear our service didn't meet your expectations. Please connect with one of our agents directly at https://www.safelite.com/contact-us for assistance.
Company failed to provide service and withheld customer refund
Business reply on Google
We apologize for your dissatisfaction. Please visit www.safelite.com/contact-us to chat with an agent for assistance.
The automated phone system prevents customers from reaching a live representative.
Technician failed to arrive for scheduled appointment and did not communicate.
Business reply on Google
We're sorry to hear about this. Our team is here to help. You can contact an agent at safelite.com/contact-us and a member of our team will look into this for you.
improperly secured windshield panel detached while driving on the freeway
Business reply on Google
Thanks for reaching out! We offer a lifetime warranty on our workmanship, and you can schedule a no cost follow up appointment at mysafelite.com so a member of our team can make this right.
Technician cancelled appointment three hours into the scheduled arrival window.
Business reply on Google
Our apologies for the missed appointment and any inconvenience you may have encountered, Jeff. Thank you for bringing this to our attention.
windshield repair was ineffective and performed without proper debris removal
Business reply on Google
Thank you for the feedback, Chis. The repair process is only an attempt to save the integrity of a damaged piece of glass, at times the repair may still be visible depending on the size (width and depth) of the chip.
Windshield cracked after replacement and warranty claim was denied by company
Business reply on Google
Thank you for bringing this to our attention, Brad. We apologize for any frustration this may have caused.
Business refused to honor a promised refund for failed windshield repair.