Safelite AutoGlass
🚗 Auto & Repair · Williston
total experiences
replied on google
Most reported issues
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Experiences
failed to provide windshield replacement after long wait and poor communication
Business reply on Google
Sorry for letting you down, Erin.
Appointments are repeatedly cancelled and rescheduled by the business.
Business reply on Google
Sorry for letting you down.
Technician damaged vehicle interior and exterior and failed to provide follow-up.
Business reply on Google
Sorry for the trouble. Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Customer experienced hostile and condescending behavior from staff member.
Business reply on Google
Sorry we missed the mark this time, Katie.
Poor customer service, unprofessional staff, and incomplete vehicle cleaning after repair.
Business reply on Google
Sorry for letting you down. Please schedule a no cost follow up at www.mysafelite.com, so we can take a look.
Staff failed to communicate and provided inconsistent information regarding vehicle…
Business reply on Google
Sorry for your experience, Mia. We're always working to improve.
The business overbooked appointments and refused to provide service.
Business reply on Google
Sorry for letting you down, Chris.
Appointment location was not updated and phone system is inaccessible.
Business reply on Google
Sorry we let you down, Janice. Our team is here to support you in the future if you need it.
improper glass seal and poor communication regarding service completion
Business reply on Google
Robert, this is not what we like to hear, and we want to make this right. Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Windshield cracked shortly after replacement and was overpriced.
Business reply on Google
We're sorry to hear you're dissatisfied. All automotive glass is required to meet the same safety standards and quality as the original glass and is sourced from our trusted vendors throughout the industry. New damage, such as something striking the glass, isn't covered by our lifetime warranty because it is beyond our control.
Windshield cracked prematurely and warranty claim was denied by the company.
Business reply on Google
We're sorry to hear you're dissatisfied. All automotive glass is required to meet the same safety standards and quality as the original glass and is sourced from our trusted vendors throughout the industry. New damage, such as something striking the glass, isn't covered by our lifetime warranty because it is beyond our control.
Company failed to communicate back-ordered windshield status until appointment time.
Business reply on Google
We apologize for not meeting your expectations and for the inconveniences caused. We never like to let our customers down.
Staff were rude and refused service after a minor appointment delay.
Business reply on Google
We're sorry for your experience, Mike. Your feedback is important to us and will be addressed, thank you.
The customer felt the repair service price was excessively high.
Business reply on Google
We appreciate all feedback, positive and negative, and thank you for sharing yours.
Technician refused service due to a disputed arrival time
Business reply on Google
That is not the kind of experience we hope to provide, Nick. We apologize for the inconvenience. Please visit www.safelite.com/contact-us to chat with an agent for further assistance.
repeated appointment cancellations and failure to stock required windshield
Business reply on Google
We apologize for your experience, Garrick. Please visit www.safelite.com/contact-us to chat with an agent for further assistance.
Incompetent service and damage to vehicle eyesight system during windshield replacement.
Business reply on Google
Thank you for sharing your review, Travis. Please accept our apologies for the rescheduled appointments, and for the need of a trip to the dealership.
improper windshield installation and poor staff training
Business reply on Google
We appreciate you sharing your feedback with us.
Windshield chip repair was ineffective and overpriced compared to DIY kits.
Business reply on Google
Your feedback is appreciated, Doug. The repair process is only an attempt to save the integrity of a damaged piece of glass, at times the repair may still be visible depending on the size (width and depth) of the chip.