Safelite AutoGlass
🚗 Auto & Repair · Windham
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician arrived late, broke the windshield, and failed to reschedule repair.
Customer waited over an hour past appointment time for service.
Technician damaged vehicle components and performed improper windshield installation.
Business reply on Google
We're sorry for missing the mark. We'll do better next time.
Technicians damaged vehicle and failed to provide promised refund.
Business reply on Google
We're sorry for your experience. Please chat with an agent at www.safelite.com/contact-us or message us with your work order details, so we can contact the field management team.
Technicians left debris in vehicle and failed to replace windshield wipers.
Business reply on Google
We're here to help, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Improper windshield installation caused vehicle damage and camera system faults.
Business reply on Google
Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Technicians discarded registration stickers and provided poor customer service.
Business reply on Google
Our techs try their best to transfer any stickers as requested, but due to the nature of stickers on glass it is not always possible. We're sorry for the issues.
Technician left vehicle interior panels and spoiler damaged and improperly reinstalled.
Business reply on Google
Sorry we let you down, Brian. Please reach us at https://www.safelite.com/contact-us to connect with one of our agents directly so we can make this right.
Improper windshield installation caused water leaks and missing stickers.
Incomplete windshield calibration and vehicle damage caused by technician
Business reply on Google
Our workmanship is backed by a lifetime warranty, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Business failed to order windshield despite multiple confirmation contacts.
Business reply on Google
Sorry for letting you down, Christian.
Technician caused a crack during repair and staff was rude.
Business reply on Google
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Technician blocked driveway and was distracted during the repair process.
Business reply on Google
Sorry for the hassles. Thanks for letting us know.
Technicians caused cosmetic damage and left the vehicle interior dirty.
Business reply on Google
We're sorry for not meeting your expectations, Abigail.
The business provided an inflated and inconsistent price quote for windshield replacement.
Business reply on Google
Thank you for your input.
Company attempted to overcharge for OEM glass replacement services.
Business reply on Google
Sorry for any confusion, we appreciate your input.
Poor communication, unprofessional staff, and messy vehicle interior after windshield…
Business reply on Google
Kyle, sorry we let you down. Thank you for bringing this to our attention so we can address this with our local team.
poor windshield installation resulted in wind noise and gaps
Business reply on Google
We're here to help, you can visit safl.it/2DffVq6 to schedule a no-cost follow-up so we can look this over for you.
Technician left glass shards and debris in the vehicle after replacement.