Sam's Club
💻 Tech Services · Jacksonville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
curbside pickup policy prevents authorized person from collecting order
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member who utilize curbside. We appreciate your loyalty and patience. Just for future reference if this ever occurs again, we currently offer Scan n go as an alternative. If this situation ever occurs again, we will be more than willing to assist you or your designated pickup person with this feature. Unfortunately, having a designated pick-up person has always been the program. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Shanette Williams Sam's Club
Store refused to honor the advertised price for an item.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. On your next shopping trip, stop at the member services for your member satisfaction gift card. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
unfair queue management and failure to enforce purchase limits
Business reply on Google
Hello Jon Pokemon is a very popular release and we do encounter a large demand. We were in communication with our members periodically as well. The company did engage a 2 item limit per membership at the point of sale which is not able to be over-rode. Should you need anything further, please feel free to reach out to the club where any member of management will Happily assist Thank you Donna Sam's Club
Poor customer service and unprofessional staff attitudes
Website and app functionality prevents successful product orders
Business reply on Google
Thank you for shopping with us at the club. Unfortunately, the Pokemon drops are a first come first serve in club experience. This is to help ensure all interested members are afforded the same opportunity to purchase. Should you need anything further, please feel free to reach out to the club directly Thank you Donna Sam's Club
The business does not answer phone calls regarding product stock.
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Long wait times for curbside pickup orders and unhelpful staff.
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Manager failed to assist staff during long checkout lines
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Staff refused tire installation and provided poor customer service
Long wait times and disorganized order fulfillment at pickup
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Melissa Sirdevan Sam's Club
Cashier allowed customers to skip the checkout line.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. . We recognize the importance of ensuring that all members are served fairly and with the attention they deserve. We acknowledge that there was a misstep in our process, and we are taking this matter seriously. We are reviewing our procedures to better manage member requests and prevent similar occurrences in the future. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve our service and provide a positive experience for all our members. We value your understanding and appreciate your continued membership. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Staff provided incorrect information regarding tire ordering availability.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. I sincerely apologize that you were unable to obtain the tire you ordered. The only circumstance that would prevent fulfillment is if the item is out of stock. We are currently investigating this matter to determine the cause and implement measures to avoid similar occurrences in the future. Thank you for bringing this to our attention. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Customer unable to reach store staff via telephone
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. I am writing to sincerely apologize for the inconvenience you have experienced when contacting Sam's Club via phone. We understand the frustration caused by extended wait times and are actively working to improve our responsiveness. Thank you for your patience and understanding. We value your membership and are committed to providing you with the best possible service. Kendall Powell Sam's Club
customer unable to reach store staff by phone or receive service
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. If there's anything we can do at this time please feel free to email me. For further assistance, please reach out to us at store 6363. Jessica Cannon Sam's Club
Bakery failed to follow cake design instructions and provided poor communication.
Business reply on Google
Thank you for shopping with us at the club. We sincerely apologize, we’re unable to fulfill your request to print the image at this time. Our policy, in accordance with copyright regulations, prohibits the reproduction of images without proper authorization. moving forward for us to better serve you in the future a signed release form is required, verifying your rights to use the image. We regret any disruption this may cause. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kendall Powell Sam's Club
Excessive wait time due to slow employee service at the cafe.
Manager refused to honor advertised pricing and acted unprofessionally.
Unauthorized membership renewal charge applied to account
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. The next time you are in we will refund your membership Renate Ditomaso Sam's Club
Poor tire department layout and vehicle left unsecured after service
Business reply on Google
We appreciate your feedback. This will be forwarded to the correct department for review. We are always striving to improve and provide a positive experience for our members.
Delivery order failed and customer service is unresponsive regarding refund