Sam's Club Home Office

The business failed to issue a promised membership refund.

Items delivered without packaging arrived opened and damaged

Persistent account errors, tax status issues, and damaged product delivery.

Customer service call resulted in disconnection and lack of responsiveness.

Staff failed to assist with search function and ignored phone calls.

Excessive wait time and unprofessional, confrontational behavior from store staff.

Website prevents address changes and requires complex refund process for orders

Items arrived damaged and customer service wait times were excessive.

Credit card account was unexpectedly canceled by the issuer.

Employee was rude and enforced a non-existent sample limit policy.

curbside order not received and refund not processed by store

Poor customer service and refusal to honor product warranty

Gift cards were missing from an opened delivery package

Mandatory smartphone app requirement prevents access for some members.

Staff refused to sell whole pizzas and exhibited rude behavior.

customer failed to receive a promised membership refund after multiple attempts

Sam's Club discontinued the free shipping benefit for members.

Scan and go system fails to record exit and feedback errors

Store mishandled tire order and caused vehicle safety issues

Long wait times and unprofessional staff behavior during delivery process.