Sam's Club
🛒 Retail & Products · Billings
total experiences
replied on google
Most reported issues
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Experiences
The store does not provide grocery bags for customers.
Difficulty obtaining a refund for an unshipped online order
Business reply on Google
Thank you for shopping with us at the club. I want to apologize for your experience with your refund. Did you ever get your refund processed? Adrian Cardenas Sam's Club
Staff aggressively forced customers to leave at closing time.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. We will be revisiting this behavior with our associates. They should allow you the ample time to shop without any hassle. We apologize for the invonvenience this has caused and will strive to be better in the future. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Daniel Peterson Sam's Club
Long wait times and frequent food court item shortages.
Business reply on Google
Thank you for shopping with us at the club. I apologize for the experience you had at our cafe. For the troubles please save this email and stop by the member service desk on your next visit for a $20 gift card. Adrian Cardenas Sam's Club
The employees provided rude customer service.
Business reply on Google
We are sorry to hear that you are unhappy with your membership. What was the last situation you had at our club? Adrian Cardenas aacarde.s04805.us@samsclub.com Sam's Club
The business repeatedly cancels delivery orders without providing a reason.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Unfortunately, we use a third-party to do deliveries. The club doesn’t directly cancel your delivery orders. When your order is canceled, it is due to no delivery drivers to fulfill your order. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Adrian Cardenas Sam's Club
Inconsistent order fulfillment and poor staff assistance with loading.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Adrian Cardenas Sam's Club
Store access restricted for members during early morning hours
Business reply on Google
Thank you for shopping with us at the club. There are many benefits to becoming a plus member. You earn cash rewards for your purchases that will in return potentially pay for your membership. With the plus you can start your shopping in club at 8 am Monday thru Saturday. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Adrian Cardenas Sam's Club
unhelpful staff and inability to purchase a gift card
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Adrian Cardenas Sam's Club
Bakery staff were unavailable and management was unhelpful regarding order pickup.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. We will be reaching out to you shortly. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Rhett Lannan Sam's Club
Staff provided poor customer service and were rude regarding water assistance.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff inconsistently checked membership status based on customer appearance.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff refused service and failed to honor membership benefits at fuel center
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Pharmacy staff were rude and refused to complete the transaction.
Curbside pickup order was delayed and subsequently canceled by the store.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. We would like to apologize for your experience using our curbside service and will be reviewing the incident to understand why we were behind schedule and additionally exploring why your order had been cancelled. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff member was perceived as unfriendly regarding membership entry requirements.
Business reply on Google
We are sorry to hear that you are unhappy with your visit. We will work to address the issue immediately. You are more than welcome to come check out our club and should have been directed to our membership desk for details. For further assistance, please reach out to me directly. Thank you, Tim Gingles Club Manager 720-256-1938
Grocery pickup order was significantly delayed and not ready as scheduled.
Employee aggressively confronted customer about gas pump traffic flow direction
Trampoline delivered with missing parts and unresolved customer service delay