Sam's Club
🛒 Retail & Products · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Item purchased online was out of stock at the store
Employee was rude and handled merchandise aggressively during curbside pickup.
Customer was charged twice for the same items via the app.
Store is dirty, disorganized, poorly stocked, and contains moldy food.
Scan and go process causes redundant item checks and poor service
Employee insisted on unnecessary membership renewal fee and refused manager assistance.
Vehicle tailgate was damaged while at the tire repair center.
Staff discarded lost car keys and sold spoiled produce.
Online order was delayed and canceled without explanation or customer support.
Tire and battery center employee was rude and disrespectful to customer.
The business no longer provides free water cups for customers.
Manager displayed disrespectful and hateful behavior toward a customer.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. Can you provide more information so it can help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Chasidy Mackey Fresh Assistant Manager 7192770257 Sam's Club
Employee displayed discriminatory behavior toward customers based on race.
Staff provided false information regarding membership renewal terms.
The rotisserie chicken purchased was raw and undercooked.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Amber Hazelton Sam's Club
Rude staff and poor service during curbside pickup.
Gardenia tree purchased from Sam's Club was infested with spider mites.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Thom Gary Sam's Club
unclear advertisement regarding purchase limits caused wasted time
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Sam's Club
Eggs are frequently frozen or broken and produce selection is limited.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Bakery failed to complete wedding cake design and provided poor service
Business reply on Google
Thank you for sharing your experience with us. This will be forwarded to the correct department for review. We greatly appreciate your feedback as it will help guide us in making improvements to better assist our members.