Sam's Club
🛒 Retail & Products · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Customer was denied service for lacking a membership card.
Store fails to enforce ADA service animal policies regarding pets
Checkout payment machines consistently fail to process cards correctly.
repeated delivery failures and lack of customer support response
Difficulty obtaining refunds for out of stock prepaid items
Cashier treated customer disrespectfully due to her accent
pickup orders contain spoiled produce and missing paid items
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Nicholas Shappee Sam's Club
Management refused a valid return by citing an unlisted policy.
Business reply on Google
Thank you so much for your feedback! We’ll make sure it reaches the appropriate team for review. We truly appreciate your patience as we look into this, and we’ll use your input to make meaningful improvements to better serve our members.
Staff refused to print membership card without physical ID present
Customers experienced food poisoning after consuming store-bought cooked salmon.
Business reply on Google
We appreciate your feedback. This will be forwarded to the correct department for review. We are always striving to improve and provide a positive experience for our members. Thank you for reaching out to Sam's Club.
Failed delivery and missing refund for grocery order
Order was never delivered and refund has not been processed.
Business reply on Google
Hi Marie, Thank you for shopping with us at the club and the feedback you provided. We're very sorry you were unsatisfied with your experience. You indicated that you placed an order that was not delivered. Were you able to contact someone to get your order refunded? If not, could you please provide your order number and I can take care of that for you. We appreciate your loyalty as a Sam's Club member and patience. If you have any other questions or concerns you can email me directly. Thank you Emily Kilthau Merchandising Manager e0k00wo.s04755.us@samsclub.com Sam's Club
Excessive wait times for curbside pickup due to understaffing
inefficient order preparation process and unavailable beverage options
Delivery orders are repeatedly cancelled without explanation or timely refunds.
Business reply on Google
Good Afternoon Ben, Thank you for your recent delivery order from our club. We appreciate your feedback and we're very sorry you were unsatisfied with your experience. You indicated that the delivery driver cancelled your order. It's very important to us that you are extremely satisfied with your membership. Would you be able to provide your order number and date the delivery was supposed to be so we can further look into this for you? We look forward to hearing from you. Thank you Emily Kilthau Merchandising Manager e0k00wo.s04755.us@samsclub.com
Tire warranty voided due to self-repair and inflexible service policies.
Excessive wait times and redundant receipt verification process at exit.
Customer purchased rotten onions and spoiled chicken from the store.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. We appologize for the poor experience and we vow to do better in the future. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
The bread purchased from the store was found to be moldy.
Business reply on Google
Thank you for shopping with us at the club. We appologize for this unpleasant experience. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
multiple cafe machines and online ordering system are non-functional