Sam's Club
🛒 Retail & Products · Mankato
total experiences
replied on google
Most reported issues
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Experiences
Staff member exhibited aggressive and discriminatory behavior toward a customer.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Merchandise Manager Sam's Club
Store displayed expired promotional signage for a cash back offer
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. We will make this right. Please stop by membership on your next and we will provide you with a $15 gift card. Sorry for the confusion with the false advertising. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Joshua Gentling Sam's Club
Staff refused to provide a replacement membership card.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Next time you are in the Club, please stop by membership. We will get you a new card. If it's linked to a credit line, that card can be sent through mail. But we can still give you a base membership physical card without credit linked to it. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Joshua Gentling Sam's Club
Customer unable to order food at counter due to app requirement
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. The next time you come into the club, please have a slice of pizza free of charge. While you’re in, we can help you set up your SNG app that lets you order pizza in seconds. Noah Seals Sam's Club
Rude staff and loose shopping carts damaged the customer's vehicle.
Pharmacy staff member provides poor customer service and rushes transactions.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Jay Patel Sam's Club
Deli lacked food options and staff provided poor customer service.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Jay Patel Sam's Club
Cashier error resulted in failure to apply gift card to purchase.
Business reply on Google
Dear Tom Thank you for recently shopping at our club. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience at the checkout. On your next visit please come to the member- service desk to pick up your missing gift card. We apologize for the inconvenience. Please don't hesitated to reach out to me directly at 507-386-7600. I am look forward to hearing from you. Sincerely, Manuela Ferris CM Thank you for shopping with us at the club.
Employee refused to allow use of electric cart for loading groceries
Business reply on Google
Thank you for shopping with us at the club. I am working to address this issue immediately. This feedback will help us to improve the overall experience for every member. I appreciate your loyalty and patience. I want to apologize for this unacceptable behavior and address this important matter by contacting you directly. Would you be able to send me your contact information when you are able to please. This behavior is not tolerated and will be addressed as soon as possible Thank you for your feedback. Sam's Club Club Manager Manuela Ferris 507-386-7600
Store is disorganized, out of stock, and has unruly teenagers.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. We have attempted to locate the right member under Elizabeth Johnson so I can have the chance to apologize personally. I would very much appreciate if you could reach out to me at t0h0htm.s06510.us@samsclub.com or I can also be reached at 507-386-7600 and ask for Tyler. Hope to hear back from you soon Tyler Hasz For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff exhibited discriminatory behavior and the store was disorganized.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Long wait times and poor service at self-checkout and exit.
Business reply on Google
Thank you for recently shopping at our club. We sincerely appreciate your feedback and are very sorry about the length of time it took you to check out. We're always working toward being efficient and improving our speed. If you would prefer to scan items as you shop, we would encourage you to use the Scan & Go™ feature within the Sam's Club app. You pay directly on your phone and head straight to the exit without having to wait in the checkout line. You can find more information about the Sam's Club Scan & Go feature here: https://links.samsclub.com/LAcrLLG2wW. Thank you for your continued trust, loyalty, and patience. Sam's Club
lack of communication regarding membership tier shopping hours
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. Please consider our plus membership with lots of benefits available for you, cash rewards, free shipping on most items, free curbside pickup, early shopping hours, free generic prescriptions and discount on glasses. For further assistance, please reach out to us at anytime. Sincerely Manuela Ferris Club manager M0f00qx.s06510.us@samsclub.com 507-386-7600 Sam's Club
Customer exposed to secondhand e-cigarette vapor from an employee
Long checkout lines and out of stock inventory items.
Long checkout lines and inattentive staff caused customer to leave.
Employee was rude and yelled at customers during checkout
Order pickup notification sent before items were actually gathered
Gas pump price did not match the advertised price
Excessive wait times and denial of tire warranty coverage