Sam's Club
🛒 Retail & Products · Oklahoma City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer was sold an expired membership requiring multiple store visits
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. I have spoken with the desk associates as well as one of my supervisor's about this situation. They told me that you came in and the situation has been resolved. If you are still not satisfied please reach out to us and let us know . Thank you for your continued loyalty and patience. Jazel Bowler Sam's Club
Pharmacy staff are unprofessional and treat customers and employees poorly.
Items arrived damaged due to poor packaging during shipping.
Business reply on Google
Thank you for shopping with us at the club as well as online. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Tyler Campbell Sam's Club
Employee provided incorrect order and exhibited rude, dismissive behavior.
Business reply on Google
We are sorry to hear that you are unhappy with the service you got yesterday ,I will speak with the young ladies that were here yesterday and once again i am truly sorry for the inconvenience . Thank you for your continued loyalty for shopping at the sam's café . Jazel Bowler Sam's Club
disorganized cafeteria ordering process causes confusion and long wait times
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kay Wegleitner Sam's Club
Mandatory app usage and refusal of cash payments at cafe
customer frustrated by mandatory QR code usage at food court
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kay Wegleitner Sam's Club
The food court requires digital ordering instead of in-person service.
Business reply on Google
Hello ian, We will continue to serve all members, including those paying with cash or who prefer to check out via mobile POS (a tablet operated by an associate). If you have any additional questions please feel free to reach out. Thank you for contacting Sam's Club & have a great day.
inability to use gift cards or cash at automated kiosks
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kay Wegleitner Sam's Club
Automotive department refused to install battery despite a scheduled appointment.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kay Wegleitner Sam's Club
Other businesses are blocking parking spaces in front of the store.
Incorrect GPS pin location causes delivery delays for drivers.
Multiple items missing from delivery order with poor customer service support.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Kim Hickson Sam's Club
Store is dirty with spoiled meat and inefficient checkout processes.
Delivery personnel left expensive television unattended at the street
Business reply on Google
Thank you for shopping with us. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Store staff allegedly opened an unauthorized credit card for elderly customers.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Please reach out to us at our Club Phone Number (405)773-3602, so that we can help resolve this issue. We prioritize giving our Members the best experience possible, and partner with Synchrony Bank to help resolve any issues involving credit. For the convenience of our Members, we employ Associates that speak English, Spanish, and Vietnamese. Many Thanks. Sean Sales and Training Manager Sam's Club
The store failed to deliver a purchased television by the promised date.
Business reply on Google
Hung, Please contact me with your contact information. I would like to call you and get more details regarding this issue so we can resolve this situation. Also I want to get the transaction information from your receipt. Thank you for shopping with us at the club. I look forward to hearing from you soon. Thanks, Jim Millerborg General Manager Sam's Club 405-773-3602
Store does not allow in-store ordering for online-only seasonal items.
Business reply on Google
Thank you for recently shopping at our club. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. We know it's frustrating when your favorite items are out of stock. We're constantly looking for ways to provide you with more inventory and new items. Thank you for your continued trust, loyalty, and patience. We appreciate you for being a member. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff refused to accept digital membership barcode for checkout.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Food service staff refuse to cook pizza thirty minutes before closing.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Is there any way I could get you to reach out to me personally? I am the manager over the area and I have not had this issue brought to my attention. I apologize greatly as we are not to shut anything down until 7PM. My cell is 918-708-2457. Again, I am so sorry, Danielle Hicks Fresh Team Manager Sam's Club 4731 Cell Phone: 918-708-2457