Sam's Club
🛒 Retail & Products · Onalaska
total experiences
replied on google
Most reported issues
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Experiences
Lack of shopping carts and cardboard boxes available for customers.
Unauthorized membership renewal charges deducted from customer account
Employees aggressively solicit credit card and membership upgrades while customers shop.
expired food products sold on store shelves
customer cannot access membership account due to app login failure
Customer felt harassed by mandatory receipt check at exit.
Employee behaved aggressively and scared a customer's infant.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Scott Gran Sam's Club
Store manager was unhelpful in locating a lost phone.
Insufficient checkout lanes open for customers
Business reply on Google
Thank you for recently shopping at our club. We sincerely appreciate your feedback and are very sorry about the length of time it took you to check out. We're always working toward being efficient and improving our speed. If you would prefer to scan items as you shop, we would encourage you to use the Scan & Go™ feature within the Sam's Club app. You pay directly on your phone and head straight to the exit without having to wait in the checkout line. You can find more information about the Sam's Club Scan & Go feature here: https://links.samsclub.com/LAcrLLG2wW. Thank you for your continued trust, loyalty, and patience. Sam's Club
Long wait times due to limited staff at checkout lanes.
Long wait times due to insufficient checkout staff.
Customer denied checkout and store lacks bags for purchases.
Business reply on Google
Thank you for shopping with us at the club. The Plus Membership allows the early shopping at 8am. The standard membership starts shopping at 10am. It is the option of the member to choose the type of membership works for their family. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Understaffed counters and unhelpful management cause long customer wait times.
Employee damaged vehicle interior and company refused to accept liability.
Staff member is rude and complains when taking food orders.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Employee refuses to prepare specific food items for the customer.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Veteran membership discount credit was not applied at checkout
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
The store is disorganized and dusty with difficult parking lot navigation.
Cashier closed register without informing the customer