Sam's Club
🛒 Retail & Products · Sioux City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to provide a printed price quote for tires.
Business reply on Google
We are sorry to hear that you are unhappy with your membership. We will work to address the issue immediately. Thank you for your continued loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Elexia San Nicolas Sam's Club
curbside pickup order was cancelled after an hour of waiting
Unauthorized debit card charges occurred without customer consent.
Business reply on Google
We are sorry to hear that you are unhappy with your membership. I apologize for any inconvenience. I am able to take the auto renew off of your account if you could please call the club and ask for me so I may get your membership number from you so I may take that off. Again I do apologize for this. Thank you, Becky Wilson Sam's Club
inaccurate wait time information provided by the call center
Business reply on Google
Hi Dan, we apologize for the inconvenience & appreciate you taking the time to provide your feedback, we will be sure to use this feedback to make changes that will better assist our members. Have a great day.
Customer service representative was unresponsive and left caller on hold.
Business reply on Google
Thank you for the feedback, we will be sure to get this to the correct department for review. We appreciate your patience while we investigate this, and we will use this feedback to make changes that will better assist our members.
Staff refused to assist with retrieving items and management was unreachable.
Business reply on Google
Thank you for the feedback, we will be sure to get this to the correct department for review. We appreciate your patience while we investigate this, and we will use this feedback to make changes that will help us to better assist our members.
Aggressive panhandlers harassed customers in the parking lot.
Mattress delivery failed and customer service is unresponsive.
Business reply on Google
Hi Jacy, this is definitely not the experience we want for our members. We attempted to contact to you via phone but could not reach you. We will be reaching out to the vendor for further assistance with this order to get this resolved for you. If you have any questions you can reach out to us via social media or by calling our contact center.
Staff provided incorrect store hours and displayed a rude attitude.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address the hours of operation you saw online issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Poor traffic management and lack of staff intervention at fuel pumps
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. I will speak to the fuel associates about these issues you've had with traffic flow to bring your a better experience in the future. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Staff failed to assist with a pizza purchase at the register.
Store closed early without notice and staff refused to provide identification.
Store staff incorrectly claimed membership was expired preventing a purchase.
The business increased the cost of the annual membership fee.
Promotional sign up offer was not honored by the company
Inability to pay bill without physical membership card
Cashier refused alcohol sale due to presence of minor daughter
Improper tire installation caused wheel detachment and manager was dismissive.