Sam's Club
🛒 Retail & Products · Wichita
total experiences
replied on google
Most reported issues
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Experiences
frequent stock shortages, broken soda dispensers, and excessive flies
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. Bree Sam's Club
Inability to contact local tire center or schedule rotations via app.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Isaac Turner Sam's Club
Employee broke customer glasses during adjustment and refused to take responsibility
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Isaac Turner Sam's Club
Manager dismissed reports of account fraud and displayed poor security awareness.
Business reply on Google
We are sorry to hear that you are unhappy with your membership experience with credit card fraud issue . We will work to address the issue immediately. Thank you for your continued loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Janet Chiles Sam's Club
Payment system failure and unhelpful staff caused loss of groceries.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Ian Sam's Club
poor customer service, malfunctioning scanners, and false accusations of theft
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Isaac Turner Sam's Club
Lack of staff assistance and insufficient cashier availability.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Isaac Turner Sam's Club
The mobile app fails to provide prompts for self pickup notifications.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Jason Dinger Sam's Club
Management allows customers to disrespect cafe staff members.
Improper tire balancing and inability to contact customer service.
Business reply on Google
Hi, thank you for your feedback, we will be sure to get this sent over to the club for review. We appreciate your patience while we look into this, and we will use this feedback to make changes that will better assist our members.
Long checkout lines and insufficient staff caused customers to abandon purchases.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Isaac Turner Sam's Club
Inconvenient store policy regarding box usage and exit scanning system.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Rotisserie chicken is consistently undercooked and raw inside.
Employee singled out customer to check membership status at entrance.
Business reply on Google
Thank you for shopping with us at the club. Our team will work to address this issue immediately. This feedback will help us to improve the overall experience for every member. We appreciate your loyalty and patience. For further assistance, please reach out to us at https://www.facebook.com/msg/samsclub Sam's Club
Inability to renew membership online despite multiple attempts and staff assistance.
employees and customers failing to follow mandatory mask policies
Staff refused to check product availability for a mobility-impaired customer.
Staff exhibited rude behavior and unprofessional conduct toward customers.
Employees displayed poor attitudes and lacked customer service skills.