San Jose Camera & Video

failed repairs, unavailable inventory, and incorrect business hours

Staff provided incorrect rental equipment and blamed the customer for error.

Salesperson was confrontational and argumentative during the interaction.

business lost a sentimental tape provided for conversion

Staff refused promised appraisal service and acted in a hostile manner.

Business wasted customer time by requesting an in-person equipment appraisal.

Staff were rude and charged for an extra day incorrectly.

Sold defective camera and refused return after worsening the damage

The store charges significantly higher prices for film than competitors.

Salesperson failed to provide professional advice or product recommendations.

Employee lacked knowledge and failed to provide helpful camera purchase guidance.

Business lost customer waitlist record and provided inconsistent deposit information.

Customer charged an incorrect restocking fee for an unopened product return.

Staff were rude and charged an unfair restocking fee for damaged equipment.

Customer charged for items not included in the rental package.

Staff were rude and dismissive to customers asking about lenses.

Store misrepresents repair services and charges excessive shipping fees.

Salesperson refused to let customer unwrap camera for inspection

The business offers low trade-in values for camera equipment.

Staff used insulting language to pressure customer into expensive purchases.