SEPHORA
🛒 Retail & Products · Boston
total experiences
replied on google
Most reported issues
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Experiences
Inconsistent policy application regarding hair mask samples by staff
Staff member provided rude and hostile customer service.
Business reply on Google
Hi Yajayra, we are so sorry to learn of your experience and we thank you for reaching out to us. It's our goal to always provide pleasant service and create a welcoming space for our clients. We value your feedback, and we will be sure to share this with our team so that we can make improvements.
Staff were unhelpful and failed to apply advertised store discounts.
Business reply on Google
Hi Jessica, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were inattentive to customers due to socializing with each other.
Business reply on Google
Hi Jane, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff ignored customer to continue personal conversation
Business reply on Google
Hi Patricia Cosby, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Customer experienced racial profiling by store staff.
Business reply on Google
Hi Sookie Cadet, we apologize for the disappointment caused, and thank you for bringing this to our attention. We always want our clients to feel welcome and have a positive experience in our store. Your input is important to us and we will share this with our team.
Staff were rude and ignored the customer to socialize.
Business reply on Google
Hi Star, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Sales associate was rude to customer regarding store drawer policy.
Business reply on Google
Hi Ally Shafer, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
staff ignored customer requests for assistance at the cash wrap