SEPHORA
π Retail & Products Β· Columbus
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff failed to remove unreleased products from the sales floor
Staff refused a product return based on inaccurate volume estimation.
Staff refused a return claiming the product was overused.
Staff provided incorrect information regarding product availability
Business reply on Google
Hello Aparna, thank you for your feedback. Weβre disappointed to hear that your experience did not meet expectations. Your comments are important to us and will be shared with our team.
Staff failed to greet or assist the customer during their visit.
Business reply on Google
Hi Breona, thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our store. It's important to us that our customers feel valued and receive the best service possible, and we regret that this was not the case. Your feedback is invaluable in helping us improve, and we will certainly share your concerns with the team. We hope to have the opportunity to serve you better in the future.
Staff ignores customers based on their age.
Business reply on Google
Hi Anne, we appreciate you taking the time to reach out to us. We're sorry to hear this and discrimination of any kind will not be tolerated. Please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Associate refused to accept valid photo ID for order pickup
Business reply on Google
Hi Victoria, thank you for sharing your feedback with us. We apologize for the disappointment during your recent order pick-up experience, and appreciate you bringing it to our attention. We're committed to always providing exceptional service for our clients, and we will most certainly share your concerns with our team.
Merchandise credit is restricted to in-store use only
Business reply on Google
Hi Deborah Corry, we apologize for any disappointment and thank you for sharing this feedback with us. Store merchandise credits do not expire and can be used in our freestanding Sephora stores. We take pride in our client service, and we will most certainly share your concerns with our team.
The store refused a return for an unused item with receipt.
Business reply on Google
Hi 倧ι»η, we always want our clients to be satisfied with your product purchases! If you are not satisfied with your item, you are welcome to make a return or exchange within 30 days of purchase. All of the details are outlined on Sephora.com if you'd like more information.
Staff member was rude and dismissive to the customer
Business reply on Google
Hi V O, we strive to provide our clients with a welcoming environment and take pride in our client service. Weβre sorry to learn about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
customer service did not meet the needs of the shopper
Business reply on Google
Hi Isabella Gee, we strive to provide our clients with a welcoming environment and take pride in our client service. Weβre sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff were rude and unhelpful regarding a stock inquiry.
Business reply on Google
Hi Patrice Ivery, we strive to provide our clients with a welcoming environment and take pride in our client service. Weβre sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.
Staff inability to resolve issues and confusing sales signage.
Business reply on Google
Hi K May, we apologize for any disappointment caused during your recent visit and appreciate you reaching out to us about this. We always want to create a positive environment in our stores, and your feedback is important to us. We will be sure to share this with our team so we can make improvements in our service.
Assistant manager displayed discriminatory behavior and poor customer service.
Business reply on Google
Hi Dae Dae, we are sorry to hear of this experience and appreciate you bringing this matter to our attention. We kindly invite your friend to please send us an email at StoreReviewSupport@sephora.com with more details, like the store location and date of the experience, so we can learn more and properly investigate this.
Staff refused to allow a pregnant customer to sit down.
Business reply on Google
Hi Douglas Schneider, we are sorry for the disappointment this caused and appreciate you reaching out to us with this feedback. It's our goal to always maintain a welcoming store environment, and we will share your feedback with our team.
The store staff were unhelpful and unfriendly during the visit.
Business reply on Google
Hi Jazzy, we strive to provide our clients with a welcoming environment and take pride in our client service. Weβre sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at StoreReviewSupport@sephora.com with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.